RICHARD NATANAEL MUDA SIJABAT
Import & Export Compliance Specialist · Customs Documentation · Trade Compliance · Remote-Ready
PROFESSIONAL SUMMARY
Import & Export Compliance Specialist with 4+ years of end-to-end customs documentation experience across Indonesian
Bonded Logistics Centers (PLB), international freight forwarding, and trade lanes spanning 13 countries including the US, UAE,
China, Germany, Japan, South Korea, and Australia. Proficient in HTS/HS code classification (Chapters 39, 72–73, 84, 85), FTA
compliance (CEPA, ACFTA, ATIGA, IJEPA), and AEO/C-TPAT equivalent standards. Processed 160+ customs declarations per
month at peak capacity; reduced monthly Monitoring & Evaluation reporting cycle by 93% (from 2 weeks to 1 day) through
workflow restructuring. Experienced in preparing and verifying documentation for US-bound and UAE-bound shipments.
Fluent English communicator available up to 12 hours/day to overlap with US East Coast and West Coast business hours.
Actively seeking a fully remote trade compliance or logistics operations role with a US-based organization.
WORK EXPERIENCE
Customs Clearance & Documentation Specialist
April 2025 – January 2026
Better Supply Chain Management Co., Ltd — International Freight Forwarder, China-Focused Global LogisticsSurabaya,
Indonesia
• Managed end-to-end export and import documentation for 13 countries including the US, UAE, China, Germany, Italy,
South Korea, Japan, and Australia, ensuring full regulatory compliance for each importing country's requirements.
• Processed 80+ customs documents per month (invoices, packing lists, Bills of Lading, Airway Bills, COOs, import/export
permits) across a ~60% export / 40% import workload split.
• Prepared and verified US- and UAE-bound export documentation in compliance with destination country import
regulations and Incoterms requirements — direct exposure to US trade compliance standards.
• Coordinated with 3PL partners, EMKL agents, freight forwarders, and Bea Cukai Indonesia to align delivery schedules and
expedite urgent international shipments.
• Maintained real-time shipment tracking and stakeholder updates via web-based TMS, internal ERP, and Microsoft
Teams; organized incoming goods in WMS to maintain accurate inventory records.
• Conducted quality inspections to ensure imported goods met company and regulatory standards; proactively resolved
customs clearance issues to prevent cargo delays.
Import Staff — Bonded Logistics Center (PLB) Specialist
August 2022 – March 2025
PT. Maspion (Maspion Group) — Indonesia's Largest Consumer & Industrial Goods Conglomerate Surabaya,
Indonesia
East
Java,
Internal Operations
• Processed an average of 160+ customs import declarations per month across BC 1.6, 2.0, 2.3, 2.5, 2.7, and 2.8 formats
(Indonesian customs entry equivalents to US CBP entry filing) via Ceisa 4.0, covering shipments valued from IDR 50M to
IDR 10B+ (~$3,000–$620,000+ USD) per consignment.
• Classified goods under HS/HTS codes — Chapters 39 (plastics), 72–73 (steel/iron), 84 (machinery), and 85 (electronics);
ensured LARTAS (import restriction) compliance and maintained import quota availability within the PLB bonded zone.
• Maintained accurate pre- and post-shipment records and managed IT inventory tracking via SAP ERP and Ceisa 4.0;
handled documentation discrepancies (Pendok) and supported physical inspections as required.
• Managed FTA compliance and Certificate of Origin (COO) verification across CEPA, ACFTA, ATIGA, and IJEPA; submitted
import quota realization reports to INSW and assisted in KITE documentation reporting.
• Maintained AEO compliance documentation (equivalent to US C-TPAT standards), ensuring facilities and records met
ongoing Authorized Economic Operator requirements.
Richard Natanael Sijabat | Import & Export Compliance Specialist
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External Coordination & Key Achievement
• Reduced monthly Monitoring & Evaluation (Monev) reporting cycle from 2 weeks to 1 day — a 93% reduction in cycle
time — by restructuring data preparation workflows and implementing standardized reporting templates in direct
coordination with Bea Cukai (Indonesian Customs Authority).
• Coordinated daily with 5 freight forwarders and EMKL agents (4 Surabaya-based, 1 Jakarta-based) to monitor shipment
status, manage bonded warehouse locations, and ensure smooth cargo release.
• Liaised with Bea Cukai and INSW to resolve import quota discrepancies, followed up on Ceisa 4.0 system errors, and
communicated PLB regulatory updates; conducted Monev activities in direct collaboration with Customs officers.
• Managed Delivery Order (DO) redemption for each import document, coordinating container release (LCL and FCL,
averaging 2–18 containers per import declaration) with trucking companies and bonded warehouse operators.
Freelance Administrator — Psychological Assessment Operations
August 2019 – January 2020
Pusat Konsultasi dan Layanan Psikologi UBAYA — University-Affiliated Psychological Services Center Surabaya, Indonesia
• Administered standardized psychological assessment tools (WZT, BAUM, EPPS, DISC, Kraepelin, CFIT, Army Alpha) for
professional and academic programs; managed participant data and supported test scoring operations.
CORE SKILLS & TECHNICAL PROFICIENCIES
Customs Documentation
Trade Compliance & Classification
BC 1.6, 2.0, 2.3, 2.5, 2.7, 2.8, 3.0 · CBP Entry Equivalents
Invoices, Packing Lists, B/L, AWB, COO, Import/Export
Permits
KITE Reporting · PLB Bonded Zone Operations · DO
Redemption
HS/HTS Code Classification (Ch. 39, 72–73, 84, 85)
FTA Compliance: CEPA, ACFTA, ATIGA, IJEPA · Incoterms
AEO / C-TPAT Equivalent · LARTAS · 13-Country Trade
Lanes
Systems & Software
Operations & Stakeholder Coordination
Ceisa 4.0 · INSW Online System · SAP ERP
Web-Based TMS · WMS · Internal ERP
Microsoft Teams · Zoom · Google Meet · Microsoft
Excel
3PL Workflow Monitoring · Shipment Tracking
Bea Cukai · INSW · EMKL · Freight Forwarders
Inventory Control · Cross-Functional Team Coordination
REMOTE WORK PROFILE
Availability: Up to 12 hrs/day; fully flexible for US ET (9 PM–9 AM WIB)
Home Setup: Dedicated workspace · Laptop (16 GB RAM) · Dual headsets · WiFi + 4G mobile hotspot backup
Remote Tools: Microsoft Teams · Zoom · Google Meet · WeChat · Email
Languages: English — Full Professional (all international coordination conducted in English) · Bahasa Indonesia —
Native
EDUCATION
Bachelor's Degree — Industrial and Organizational Psychology
Universitas Surabaya (UBAYA) — Accredited Private University, East Java
August 2015 – July 2019
Surabaya, Indonesia
• Coursework in organizational behavior, psychometric assessment, research methodology, and human performance
evaluation — directly applicable to process improvement, cross-team coordination, and data-driven operations roles.
• Authored a published qualitative research paper applying advanced research design and analytical frameworks,
demonstrating academic rigor and written communication skills transferable to compliance documentation and
reporting.
Richard Natanael Sijabat | Import & Export Compliance Specialist
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