RICHARD SHANKS
CURRICULUM VITAE
Personal Details
E-mail:-Mobile:-
Notice Period: 3 months
ID Number:-
Marital Status: Single
Education & Qualifications
Diploma Comprehensive Programming - Computer Training Institute (CTI)
Advanced Linux Certificate - Computer Training Institute (CTI)
Admin Linux Certificate - Computer Training Institute (CTI)
Project Management Fundamentals (PM Ideas)
Planning, Organizing, and Leading (Workwise)
Project Management Intermediate (PM Ideas)
B.com Degree - Currently Studying Informatics (UNISA)
Certified NLP Practitioner (Mental Combat)
Certified Life Coach (Mental Combat)
Profile
Senior Solution Consultant for the Africa region at Business Logic Systems, with over 12 years experience in the IT
field. For the last year I have been working in the ‘Go to Market’ team, which helps relay all new product information to
the various regions. This includes assisting with on-site demos, sales presentations, as well as account management
for some of our African sites.
Prior to BLS I was with Emagine International for 6 years, performing various roles within the company. I started as a
Technical Marketing Operation Specialist, and within the first two years moved into the role of Customer Value
Delivery Manager. This role required a combination of skills for our biggest client, Vodacom SA. This was primarily a
client focused role in Service Delivery and client satisfaction, and entailed providing guidance and advice on campaign
configuration, up-selling of additional product development, and managing the onsite team.
I then moved into the role of Capability Delivery Manager. This role required me to be the product expert, to provide
best practice campaign configuration and execution, training of new product functionality, both on-site and at other
client sites like Etisilat Nigeria, as well as up-selling of additional development days and Marketing Support. This role
also required me to assist in a Pre-Sales role, assisting with presentations to Vodacom Tanzania, Vodacom
Mozambique, and Brutel - a fixed line operator in Brunei. In this role I have also had some exposure to various
campaign management systems such as Chordiant, Flytext and Pontis. Using my combined skill set of my technical
background and customer facing skills I have been able to perform in this ever-changing and demanding industry.
Prior to my current employment I worked as a Database manager using SQL Server 2005. I used SQL Server
primarily to compile ad hoc reports for the researches based at the UKZN – Med School, as well as liaising with
Harvard University in Boston and Cambridge University in England. These reports were used in AIDS research papers
which were then published in medical articles, journals, and other academic papers. Maintaining the database here
included making sure that data integrity was maintained at all times and rectified if incorrect.
My prior two years were worked primarily in Oracle Applications 10g, Oracle Webforms, Oracle DBMS SQL and
PL/SQL 10g - 9i, Crystal Reports and Unix Scripting, Oracle Stored Procedures and Program Units specialising in
Forms, Reports and Applications development within the Medical Aid/Insurance and Financial market sectors. Working
within these areas has given me a good working knowledge of the complete Oracle environment.
Strong client facing skills, which have been used to quickly and efficiently solve clients required needs and provide
solutions, means that I work well in a team. I am also highly motivated individual able to adapt to any working
environment.
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RICHARD SHANKS
Technical Skill Summary:
Operating systems:
Languages/Tools:
Databases:
Internet:
Database objects:
Network Connectivity:
Office:
Windows NT/2000/XP/Vista/2007, Mac OS X, Unix, Novell Netware and Linux
Oracle Forms 10g – 4.5i, Oracle Webforms, Oracle Reports 10g – 6i, SQL, PL/SQL, Oracle
RDBMS dev/admin, Visual Basic 6, VBA, Unix Scripting, Oracle Stored Procedures and
Program Units, T-SQL, SQL Loader, Crystal Reports, TOAD, SQL Developer, JDeveloper
10g, MS Visual Studio, Perl
Teradata, Oracle 11g – 6i, SQL Server 2005, MS Access Dbase
VB6, XML, VBscript, DHTML, HTML, ASP, ActiveX
ADO, DAO, RDO, DOA
ODBC, TCP/IP
MS Word, MS Excel, MS Outlook, MS Access, MS Powerpoint
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RICHARD SHANKS
Employment History
Company
Business Logic Systems
Employment Date
July 2015 – Present
Position
Senior Solution Consultant - Africa
Involvement in ‘Existing Customer Up-sell / Cross-sell’ (Farming) sales processes
Provide pre-sales support to the CSO, Sales and CPM teams in the BLS
customer base in the Africa region, by assisting, where required, with solution
presentations, demonstrations, solution workshops (design, preparation and
delivery) as well as assisting with general solution and business case Q&A
throughout the customer lifecycle.
Assist with the strategy, documentation of and submission of upsell business
proposals and supporting sales collateral in the Africa region led by the Sales
Directors.
Manage, where possible, the production of customer endorsed use cases to add
to the GTM-produced sales collateral.
During the post-commitment sales stage of any project or change request, assist
the CPM and Solution Specialist in the process of eliciting the Statement of
Works (SoW) for the projects ensuring the scope covers the commercial
requirement of the customer.
During the lifecycle of the customer, help capture any potential new business
requirement input to the overall solution roadmap to be fed into the Product
Steering Committee.
Duties
Involvement in ‘New Customer’ (Hunting) sales processes
Provide pre-sales support to the CSO, Sales and CPM teams in the Africa
region, in the process to acquire new customers by assisting, where required,
with solution presentations, demonstrations, workshops (design, preparation and
delivery) as well as assisting with general pre-sales Q&A.
Assist with the completion, though the proper BLS processes, to provide detailed
answers to RFx compliance statements as part of a bid.
Documentation of collateral to support the sales process to new customers such
as business proposals, case studies, use cases for the software and custom
solution descriptions.
During the post-commitment sales stage of any new customer, assist the
assigned CPM and Solution Specialist in the process of eliciting the SoWs for
the projects.
Working with the BLS Marketing Excellence Centre
Assist the BLS Marketing Excellence centre as a ‘champion’ of Data Driven
Marketing principles into the BLS Africa Business Unit.
Provide input to the design of, and distribution to Africa CPMs and Sales
Directors, new and updated standard BLS MEC services propositions (service
briefs, standard sales presentations, bespoke service packages ...etc).
Be involved in the production of all bids and SoWs in the Africa region that
combine both software installation and MEC services in the project, to ensure
the alignment of the 2 business units working together to meet the customer’s
project objectives.
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RICHARD SHANKS
Company
Emagine International
Employment Date
Sep 2012 – July 2015
Position
Capability Delivery Manager
Campaign Design
Be the on-site guru for campaign design and the use of Emagine functionality
Design, document and co-ordinate client sign-off of campaigns and reports
Complete QA on campaigns and reports to ensure delivery to a high standard
Business Analysis and Project Management
Duties
Elicit and document Change Request requirements to a high standard
Achieve on-time and on-budget delivery of assigned CR and SOW projects
Ensure that end-to-end UAT testing is achieved and that developed functionality
matches original design and scope
Ensure that the handover of items from development to support is done
New Capability Roll-out
Manage the rollout and training of new functions on site and ensure client
adoption
Ensure that TMOPS are fully trained and can support new functionality
TMOP (Technical Marketing Operations) Support
Provide advice and support to TMOPs to solve escalated issues
Pre-Sales
Conduct off site presentations on the Emagine application to prospective clients
Continuous improvement
Reason for Leaving
Identify opportunities for the client to get more out of Emagine.
Identify opportunities to improve Emagine’s products and business practices
Better job opportunity and growth.
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RICHARD SHANKS
Company
Emagine International
Employment Date
Oct 2010 – Aug 2012
Position
Customer Value Delivery Manager
Project Management and Staff Management
•
Managing cross-functional internal and client resources
•
Execute and facilitate effective meetings and workshops
•
Generate outcomes by communicating with a range of key stakeholders on
project progress, gaps, successes, challenges and mitigations
Duties
Account Management
•
Overall client relationship accountability
•
Actively seek out sales opportunities within existing clients
•
Gain a solid understanding of the customers' infrastructure, business objectives
and processes to become a trusted advisor for all issues related to strategy,
operations, performance and revenue generation
•
Manage client relationships at best business practice, marketing (business user)
and senior stakeholder level
•
Contribute to policy making at the highest level with respect to CRM best
practice
Service Delivery Management
•
On-the-ground assistance and understanding of support, testing and marketing
operations
•
Measuring, monitoring and reporting on all Service Level Agreements (support
and operational)
•
Negotiating, agreeing and maintaining Service Level Agreements with new
clients
•
Building customer satisfaction through excellence in delivery and support
•
Liaising with Emagine CTO, COO, and CEO to ensure all operational and
development responsibilities were being managed effectively
Company
Emagine International
Employment Date
Nov 2008 – Oct 2010
Position
Technical Marketing Operations Specialist (TMOPS)
Duties
Performing operations and maintenance of production systems
Incident and problem tracking, management, and reporting
SQL scripting
PL\SQL coding
Identifying enhancements to improve supportability, operability or performance
of the application
Ensuring SLAs are met
Maintaining the internal servers and performing day to day IT admin tasks
Campaign Configuration and troubleshooting
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RICHARD SHANKS
Company
UKZN – Med School (Nelson R Mandela School Of Medicine)
Employment Date
Oct 2006 – Oct 2008
Position
Database Manager
Duties
Migration of Access database to SQL Server 2005
Creating reports for Lab researchers on confidential patient information
Linking several clinic sites directly to Database to view results
Liaising with clinics / university staff
Working with Harvard and Cambridge Universities in assistance with reports,
which are used in Aids research as well as publications
Ordering Relevant Equipment and Computer Components
Database and Computer troubleshooting
Reason for Leaving
Better job opportunity and growth
Company
2CANA Solutions
Employment Date
Jan 2005 – Sep 2006
Position
Oracle Developer
Duties
Reason for leaving
Creating New programs to be used within the System
Maintaining existing programs as a part of the CSS Team (Critical Systems
Support). This included going on Call to ensure the system was maintained
24hours a day
Enhancing existing programs to perform better and ease load on the system
Upgrading Oracle Forms to 10g
Meeting with Clients to discuss changes to the system
Training and assistance with the workings of the new forms
Better job opportunity and growth
Interests
Gym, Mixed Martial Arts, Music, Gaming, Body Boarding and Movies
References
Name
Lana Janicijevic
Company
Emagine International
Position
General Manager
Contact number
Cell:-
Name
Kavish Maharaj
Company
MTN
Position
Senior Manager - CVM
Contact numbers
Cell:-
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