Richard Matuguinas

 RICHARD P. MATUGUINAS #38 Guada Sanchez Street B.F Resort Village Laspiñas Cuty Mobile no. - Email address: - PERSONAL SUMMARY With 10 years’ experience in the Call Centre Industry. A reliable, capable and hardworking person. AREAS OF EXPERTISE  Driving  Leadership skills  COSH awareness (Safety Officer  Commercially aware  IT skills  Cost control  Customer service  Communication skills  Time management CAREER HISTORY UBER Driver – August 2016 to August 2017 Supervisor SPI Global 2012 – May 26 2016 – Customer Service Responsible for supervising a team and ensuring that duties are completed within strict timeframes. Developing a safe working environment by adhering to all necessary health and safety requirements and legislation. Duties  Delegating work duties to individual staff members.  Deputizing in the absence of the management team.  Approving time records and requests for time off. Supervisor 2009 – 2012 – Teleperformance –Customer Service Supervisor –Monitor and coach agents according to TOPS (Teleperformance Operational Processes and Standards) Handles AT&T Uverse Account DUTIES  Delegating work duties to individual staff members.  Deputizing in the absence of the management team.  Approving time records and requests for time off. Supervisor 2007 – 2009 – Siemens IT Service Desk -Customer Service Directed all aspects of client relations and technical support. Undergone project management team building and Leadership training program. Researched technical solutions to uncommon issues of the account. Organized and managed various computer projects for Service Desk Agents. Has Supervise a research and development team of fifteen employees. Designed and implemented new employee training programs. Supervisor –Monitor and coach agents Team Member 2006 – 2007 – Telus Dell Technical Support Representative – Customer Service Provided effective and consistent technical support. Troubleshoot Dell desktop hardware and software issue while maintaining customer satisfaction through full technical support. Prepared dispatch of computer/ parts if necessary and promoted good rapport with customers based on commendations received through email. Received a certificate of achievement for being the most accountable. KEY SKILLS  Having a responsible attitude, remaining calm under pressure and possessing superb decision making skills.  Promoting good work practices.  Able to build a positive rapport with staff.  Assigning tasks to staff & clearly explaining how those duties are to be done.  Discipline staff and when required dismissing them.  Superb people management skills.  Carrying out risk assessments. ACADEMIC Emilio Aguinaldo College 2001 – March 2006 Bachelor of Science in Customs Administration TRAINING COSH - Construction Occupational Safety and Health Lean Six Sigma Trained (Yellow Belt) Root Cause Analysis Leadership Through Values Trinity Horne: Master Coach Training Bronze Training for Supervisor (SPI) Managing Team Performance Windows Vista Training TELUS (Ambergris Solutions)