Richard Lumacang

WORK EXPERIENCES RICHARD DYLAN “RD” LUMACANG Head of Operations Izzybots October 2023 to present Manages a team of developers specializing in chatbot development and AI automation for clients' social media accounts Serves as a Project Manager responsible for planning, organizing, and overseeing the execution of projects to achieve specific goals within time, budget, and quality constraints Reviews and approves platform invoices and other resource costs OPERATIONS/TECHNOLOGY TEAM MANAGER linkedin.com/in/richarddylanlumacang-- Puerto Princesa City, Palawan, Philippines CERTIFICATIONS Certified Lean Six Sigma Green Belt Certified Lean Six Sigma Yellow Belt Certified Business Process Mapping Associate Certified Entrepreneurial Management Practitioner Certified High Impact Inspirational Speaker Certified Life Skills and Self Discovery Coach SOFT SKILLS Change Management Communication Conflict Management Critical Thinking Cross-cultural Team Leadership and Management Cross-functional Collaboration Decision Making Life Coaching Motivational Speaking Problem Solving Teaching, Training, and Mentoring Head of Marketing Zeald / Dash10 Managed Services June 2023 to present Manages a team of campaign implementation specialists and copywriters, who are responsible for implementing and managing SEO and Google Ads campaigns for multiple clients Manages team workload and operational efficiency Oversees the accurate and timely preparation and completion of monthly client reports Facilitates professional development for the team Creates and manages departmental reports Facilitates cost-saving measures through regular platforms assessments Facilitates process improvements Head of Production and Engineering Zeald / Dash10 Managed Services May 2023 to present Manages a team of web developers, who are responsible for designing, building, and maintaining websites and web applications for multiple clients Manages team workload and operational efficiency Oversees web plugin subscriptions Oversees the accurate and timely preparation and completion of productivity reports Facilitates professional development for the team Creates and manages departmental reports Facilitates cost-saving measures through regular platforms assessments Facilitates process improvements Reviews and approves platform invoices TECHNICAL SKILLS Business Process Management Cloud Computing Computer Networking Computer Troubleshooting Cybersecurity Educational Technology (Instructional & Course Design) Graphic Design IT Asset Management IT Project Management Software Development Spreadsheet Automation Systems Analysis Technical Support Web Development PLATFORMS EXPERIENCE AI: ChatGPT, Claude, Gemini, Microsoft Copilot, Paperpal, Quillbot Asset Management: AssetTiger Cloud Storage: Dropbox, Google Drive, iCloud, OneDrive, Sync CMS: Joomla, Weebly, Wix, WordPress CRM: Salesforce Design: After Effects, Canva, Photoshop Diagramming: Creately, Draw.io, EdrawMax, Lucidchart, MS Visio, SmartDraw Digital Marketing: Semrush, WebCEO IDEs: Code::Blocks, Dev-C++, Microsoft Visual Studio, NetBeans, Turbo C LMS: Canvas, Google Classroom, Populi Schoology Office Productivity: Google Workspace, iWork, MS Office OS: Linux, MacOS, Ubuntu, Windows Programming Languages: C, C++, CSS, HTML, Java, JavaScript, Python, Visual Basic Project Management: Asana, Miro, Monday.com, Trello UCaaS/VoIP: RingCentral, Vonage Video Conferencing: AVer, BlueJeans, Google Meet, GoToMeeting, Lifesize, Microsoft Teams, Skype, Webex, Zoom Video Editing: Adobe Premiere, Corel Video Studio, iMovie, OpenShot, Sony Vegas, Windows Movie Maker Video Streaming: Open Broadcaster Software, StreamYard WORK EXPERIENCES Director of Technology Services Grace Asia, Inc. (Grace School of Theology) January 2021 to May 2023 Co-managed the whole technology department Managed the Technology Purchasing Process for the Philippine site Co-developed the org-wide Customer Service Management Process Co-developed the new Support Ticket Management Process Redesigned the cross-departmental course design collaboration process Co-developed a technology training program for seminary students to ensure their preparedness for a blended learning environment Co-led the development of a web-based support portal form for staff Designed new resources for students using the institution's LMS Led the institution’s web redevelopment project Started a mentoring program for the technology department Associate Director of Technology Services Grace Asia, Inc. (Grace School of Theology) May 2017 to December 2020 Developed and implemented the GEMS (Going the Extra Mile Service) Award, a reward system for high performing technology department staff Led the organization to the adoption of the RACI Matrix for better collaboration Developed org-wide corporate mobile phone policy Developed and conducted an in-house customer service training for the technology department Co-restructured the technology department Launched a technology newsletter Technology Services Coordinator Grace Asia, Inc. (Grace School of Theology) November 2016 to May 2017 Supervised the Philippine team of technology specialists Redeveloped the Remote Support Process Redeveloped the Course Design Process Developed the Staff Onboarding/Offboarding Process (initially utilized by the technology department that was eventually adopted by the whole organization) Developed a staff status report EDUCATION AB Theology Major in Christian Education (undergraduate) Baptist Bible Seminary & Institute 2008 to 2010 Studied Theology subjects and completed units related to Christian Education, preparing for pastoral work and teaching opportunities Received the TOWEL (Ten Outstanding Workers with Exemplary Lives) Award under BBSI’s Red Cross Youth (RCY) Ministry Basic Bible Course (Diploma) Baptist Bible Seminary & Institute 2007 to 2008 Completed foundational units in Theology along with some General Education subjects, graduated with Second Honors (Salutatorian) BS Information & Communications Technology Management (undergraduate) De La Salle University - Manila 2004 to 2007 Trained in three specializations within Computer Studies: Computer Engineering (hardware), Software Engineering (software/programming), and Information Technology (technology and business applications) Full scholar with Dean's List certifications WORK EXPERIENCES Acting Technology Services Coordinator Grace Asia, Inc. (Grace School of Theology) August 2016 to November 2016 Acted as team lead for the Philippine team of technology specialists Managed various SaaS platforms Provided tier 1 technical support to customers Technical Support Specialist Grace Asia, Inc. (Grace School of Theology) May 2016 to August 2016 Managed various SaaS platforms Provided tier 1 technical support to customers HR & Training Assistant Gandang Kalikasan, Inc. (Human Nature) December 2013 to April 2014 Provided assistance to HR head for the processing of merchandisers' payroll as well as conducting employee training Instructor (part-time) Greenview Montessori School - Binangonan Campus November 2017 to March 2018 November 2016 to March 2017 Taught computer subjects to senior high school students Instructor (part-time) University of Rizal System - Taytay Campus July 2014 to October 2015 Taught IT courses to college students Instructor (part-time) Informatics International College - Cainta Campus May 2014 to December 2014 Taught IT courses to college students Information Technology Education Coordinator Sumulong College of Arts & Sciences June 2013 to November 2013 Managed the school's IT policies, processes, and equipment Supervised IT professors CHARACTER REFERENCES WORK EXPERIENCES Available upon request. SEMINARS / TRAININGS / WORKSHOPS CONDUCTED Available upon request. Instructor Sumulong College of Arts & Sciences June 2013 to November 2013 Taught IT courses to college students IT Consultant Sun Hwa International Academy May 2013 to September 2013 Managed the school's computer network Proposed technological advancements Processed procurement of technology needs Instructor (part-time) Sumulong College of Arts & Sciences June 2012 to March 2013 Taught IT courses to college students Instructor (part-time) Informatics International College - Cainta Campus January 2012 to April 2012 Taught IT courses to college students Instructor Informatics Professional Development Centre Marikina Campus May 2010 to April 2012 Taught IT courses to college students Corporate IT Lecturer for Advanced Excel Informatics Professional Development Centre - North Edsa Campus February 2011 to December 2011 Taught professional short courses, specifically Microsoft Office Conducted corporate training on Advanced Excel Student Affairs Coordinator Informatics Professional Development Centre Marikina Campus May 2010 to February 2011 Provided programs to enhance student engagement Managed various student concerns