Richard Lloyd Robinson

Richard Robinson Lot 304 3Q Silverstone, Portmore, St. Catherine | - |- C A R E E R O B J E C T I V E A career in Customer Service or Human Resources with 2+ years of experience working directly with customers in written, telephone or in personal form, to ensure their needs are met. Further, I am a certified Customer Service Trainer who possess impeccable written and verbal communication skills and excellent interpersonal skills. C O R E C O M P E T E N C I E S  Customer Service  Personnel Supervision  Recruiting  Team Relationship P R O F E S S I O N A L E X P E R I E N C E Ibex Global Talent Mobility Specialist | Portmore |October 2018 – Present Source, screen and Interview for all non-agent positions within the company. Handle internal promotions and lateral movement within the organization. Ibex Global Customer Service Trainer | Portmore & Kingston | September 2017 – October 2018 Facilitate learning of product knowledge to be effective customer service agent. Training of new hires on soft skills and the art of deescalating irate customers. Uphold and enforce HR policies and payroll. Issue correctives to ensure alignment with company policies. Ibex Global Customer Service Agent | Portmore | October 2016 – September 2017 Assist customers with any queries, account issues and product issues. Handle Irate Customers and adjusting to customer’s pace, tone and tech savy Boyne Highlands Resort Line Cook | Michigan | May – September 2016 Food prep and cooking while adhering to Michigan’s food safety laws. E D U C A T I O N KINGSTON COLLEGE, JUNE 2012 Mathematics English Language English Literature History Physics Geography Biology Communication Studies Sociology Pending – Bsc. Human Resources Management References Available upon request.