Richard Lim

Richard Reuben Lim Dynamic and Driven s (PHL)- / (US- _- + Parañaque, Philippines EXPERIENCE COMPETENCIES Credit Card Processing and Customer Service Manager  Operations Management MassGenie 03/2017 - ongoing Pasig City  Microsoft Excel & Google Spreadsheets MassGenie is a unique online marketplace that crowdsources buyers and sellers in the US and globally. Buyers can Crowd Shop to buy items at a lower price and sellers can sell higher volumes of items in a short period of time via Power Deals.  Set up Phone, Email, and Chat systems to handle buyer and vendor interactions  Hired, Trained, and manages an initial team of 20 FTE  Set up Payment Provider, Fraud Prevention Solutions for e-commerce  Serves as Anti Money Laundering Compliance contact, responsible for setting up guidelines and reporting procedures to ensure compliance  Reporting to the COO, prepares reports for tracking performance of Customer Service, PCI Compliance, and Fraud Prevention measures 02/2014 - 02/2017  Project Management & Six Sigma Trained  Team Management 10 years experience as an inclusive people manager  Customer Service 10 years experience in Customer Service  Google Analytics certified  CRM Client Services Manager E-vantage Marketing 12 years experience in managing operations Parañaque City Dedicated to the growth of small and medium enterprises by providing businesses with economical and innovative business services and solutions ZohoCRM, Zendesk, Salesforce  Google Adwords certified  Hired and managed an initial team of 15 members covering every key ACHIEVEMENTS  Expanded the business to 80 FTE composed of Specialists, Quality P Opened a 100 seat Call Center role in an early stage startup Assurance, and Team Managers  Pioneered remote employment possibilities in the Philippines through the use of cloud technology and various SaaS applications  Maintains websites such as Bestquotebuddy.com, Yourquotepal.com, & E-vantagemarketing.com for use in lead generation for the US Insurance verticals Manager, Quality Control and Data Entry Express Solutions, LLC 07/2013 - 02/2014 Florida, USA US Call Center specializing in direct marketing for Insurance Leads  In a telecommute role, managed 25 FTE's and ensured 100% TCPA Set up a Call Center from the ground up. Was involved in all aspects from conceptualization to implementation g Implemented a Remote Staffing Solution Put up systems that allowed the company to hire and work from anywhere with a computer and internet through various Software as a Solution (SaaS) Managed development of multiple software  applications compliance for all sales generated  Automated the quality process which reduced productivity-related costs by 30% Assistant Relationship Manager GL Advisor Solutions, Inc 07/2012 - 05/2013 Makati City Graduate Leverage, LLC, doing business as GL Advisor, offers loan and debt advisory services to students and professionals  Assists the Relationship Manager/Client Advisor in developing and maintaining relationships with a client base currently consisting of 500+ clients  Recommends and communicates strategies as well as desires of clients to Operations team for successful implementation of the client’s financial plan EDUCATION Masters Degree in Business Administration Ateneo Graduate School of Business 2006 - ongoing BS-Agribusiness Management University of the Philippines Los Baños 1998 - 2002 EXPERIENCE Customer Service Manager GE Money Servicing Philippines 06/2006 - 02/2012 Muntinlupa City Shared services unit of GE Capital Bank handling back office and call center operations for the Finance industry  Responsible for administration and performance management of a team of 25 FTE handling Credit Card accounts of GE Money Bank  Tasks include Quality and Sales evaluations, Employee development, Performance coaching, and maintaining overall team performance  3 time winner of the Customer Satisfaction award -) for having the highest EOY Customer Satisfaction scores among all Customer Service Managers Project Development Supervisor LPHI (now Avida Land) 2004 - 2005 Makati City Business Development Supervisor Landco Pacific Corp 2002 - 2004 Paranaque City Company Description  What was an example of a successful outcome of this activity? (e.g. Made 30+ partnerships)