Richard Kris Gracia

RICHARD KRIS GRACIA CUSTOMER SERVICE SPECIALIST / TECHNICAL SUPPORT ENGINEER WORK EXPERIENCE SENIOR SPECIALIST I / CONSUMER ONLINE TECHNICAL SUPPORT JP Morgan Chase & Co. - April 2015 - Present Telephone banker Receive and respond to customer service account inquiries on account balance, transaction details, statements and fees and charges Assist customer with their online banking transactions and concerns Inquiries on internet services Identify customer needs Refer customer to appropriate banking services and representatives Process card replacement request and fraud claims KEY STRENGTHS Strong Work Ethic Critical Thinking Problem Solving Collaboration Adaptability Time Management Handling Pressure CUSTOMER SERVICE SPECIALIST / TECHNICAL SUPPORT SPECIALIST Convergys Bacolod - April 2013 - October 2014 Perform first level IT support-related activities on issues regarding the use of computer hardware and software, telephony, and wireless communication devices for Comcast consumers Perform timely escalation of pending support-related issues to various Comcast Departments for further analysis and resolution Performs other duties as requested and within areas of expertise ACADEMIC BACKGROUND TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES - VISAYAS REACH ME AT Number: - Email:-Address: 4B Luna Bella Residences, Brgy. Talamban, Cebu City 6000 Bachelor of Science in Electronics and Communications Engineering - 2013 Graduated as a provincial scholar. Member of IECEP - Negros Chapter E.B. MAGALONA NATIONAL HIGH SCHOOL Consistent Honor Student Graduated as a 6th honorable mention President of Math Club for 3 consecutive years