Richard Justin Maristela

Expert Virtual Assistant with four years of specialized experience providing high-stakes support in the banking and financial sector. Consistently demonstrated a track record of resolving complex client issues and fraud claims while exceeding satisfaction and regulatory goals. Proficiently managed high-volume, multi-concurrent virtual correspondence (chat/email), utilizing CRM, ticketing systems (Zendesk), and process improvement to ensure precise execution. Leveraged specialized background in risk management (KYC/KYB) and administrative operations. Ready to deliver immediate, impactful support by combining deep operational capability and precision in written communications.