Richard John Beruega

RICHARD JOHN BERUEGA PROJECT MANAGER/ONLINE BUSINESS MANAGER/VIRTUAL ASSISTANT LET'S CONNECT Cavite, Philippines richardberuegawork@gmail. com LINKEDIN - EDUCATION Bachelor of Science in Computer Science - Cavite State University 2011 - 2014 EXPERTISE All-around Virtual Assistant Project Management Social Media Management Business development and management Customer Service Sales funnels and landing pages Website Optimization Video marketing and editing Bachelor of Science in Business Management Major in Human Resource - Cavite State University 2014 -2015 LINKS TO MY PORTFOLIOS GET TO KNOW ME TOOLS/SOFTWARE/CRM ACHIEVEMENTS Bravo Awardee - Best employee of the year. T-Mobile Overall Top Expert in TCC. 2017 July 2019 Top 1 Global Amazon Customer Service. T-Mobile Top Expert in MTCC. 2018 August 2019 FREELANCING CAREER MARKETING ASSISTANT/CUSTOMER SERVICE/VA/SOCIAL MEDIA MANAGEMEMT SHOPIFY MANAGER/OBM/PROJECT MANAGER JBW GRANDTIME THOBIAS 2019 - 2022 - Assisted in of the Successfully planned and managed multiple accounts and projects, resulting in a 15% increase in website, resulting in a 20% increase in efficiency and a 20% reduction in project website traffic and engagement. timelines. Consistently exceeded customer satisfaction Collaborated with cross-functional teams to targets by responding to customer inquiries ensure the company's online presence aligns via phone, email, and chat in a timely and with overall business goals, professional manner. Managed Successfully resolved customer complaints online marketing campaigns. and issues, resulting in a 30% decrease in Streamlined and develop the company's customer returns. workflows and processes, created KPIs and Processed customer orders efficiently and SOPs to improve the business process. handled returns or exchanges with a high Monitored and analyzed website analytics, level of accuracy, resulting in a 15% increase in resulting customer retention. optimization and user experience. company's the social management media and in a optimized 15% the increase company's in website Provided accurate and helpful product or service information to customers. Updated customer company's information database in accurately the and efficiently, resulting in improved customer experience and support. DIGITAL MARKETING ASSISTANT/CLIENT SUCCESS MANAGER SIGNATURE LACROSSE CLIENT SUCCESS- JORDAN HUNTER DIGITAL MARKETING Processed customer orders and handled returns or exchanges. 2020 - 2021 Regularly reviewed and analyzed client data and feedback to identify areas for improvement. Assisted in the production of digital marketing materials, such as e-books, email and sms campaigns, and webinars. Created sales funnel and landing pages on GoHighLevel software. Monitored and analyzed website analytics. Provided accurate and up-to-date information to customers about products and services, and guiding them through the purchasing process. Tracking and analyzing customer interactions and feedback to identify areas for improvement and make recommendations for changes to policies and procedures. PROFESSIONAL EXPERIENCE AMAZON CUSTOMER SERVICE/ASSISTANT TEAM LEADER T-MOBILE CUSTOMER ASSOCIATE AMAZON.COMTELETECH - T-MOBILE/IQOR 2016 - 2019 Provided Answering customer inquiries and resolving superior customer service issues over the phone, email, or live chat. assistance to customers, sellers, and third- Providing party partners. products and services. Conducted trainings, and meetings with Assisting colleagues and new hires to help them management, billing, and technical support improve their performance and trained them Upselling and promoting T-Mobile's products with new company policies and tools. and services Lead team members in hitting our monthly Meeting performance metrics and goals set metrics goals resulting in a four months by the company streak as a top team. DOORDASH CUSTOMER SERVICE DOORDASH.COM/TELETECH 2016 - 2019 Assisted customers in tracking their orders, and handling their returns and refunds. Created chat and email scripts for my team. Assisted third-party employees in troubleshooting their apps and accounts, and helped them with their technical inquiries. information customers about T-Mobile's with account