About Me
I am a motivated, dependable, and diligent individual with more than
three years of experience in customer support. I provide effective,
high-quality, and professional service to clients from across the world. I
am proficient at speaking with clients on the phone and over email. I
know how to utilize Sellercloud, Monday.com, Zendesk, and Kustomer,
as well as Office 365 programs and Google Suite.
I'm excited to learn how to use any new tools and programs that might
RICHARD
DANIEL
BENAVIDES
CUSTOMER SERVICE SPECIALIST /
VIRTUAL ASSISTANT
Contact
B15 L1 Avocado St. Juliville
Subdivision, Tigatto, Buhangin,
Davao City 8000
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Skills
Team Management
Customer Service
be necessary. I make sure to adhere to deadlines, occasionally
exceeding them, and avoid making commitments I can't maintain. I am
a team player who can also take the reins if needed.
Education
AB Mass Communication - Undergrad-
University of Mindanao
Work Experience
VXI Davao
June 2020 - November 2020
Customer Service Representative - Tech Support
Assisted Customers having tech issues with their
Comcast services (Cable, Internet, Mobile, and
Landline
Voice Account
Peak Support
Dec 2020 - October 2021 (Agent)
October 2021 - June 2022
(Subject-Matter Expert)
Assisted customers having tech issues for with their
smartwatches (our client's product at the time)
Voice/Email/Chat support
As the SME, I was tasked to assist team members in
drafting their email and chat responses
I also collaborated with the client on how to make our
tools more efficient, more streamlined processes,
and better customer experience overall.
Magic Dedicated
Virtual Assistance
CRMs (Monday.com, Kustomer,
Zendesk), Google Suite, Microsoft
Office 365
July 2022 - January 2023
Remote Executive Assistant for a startup film
company in the US.
In charge of setting up meetings, calendar
and email management, responding to emails
in behalf of the client, resesarch potential
leads, etc.
