Richard C. Verbo Jr.

RICHARD VERBO JR. GENERAL VIRTUAL ASSISTANT ABOUT ME PROFESSIONAL SKILLS Data Entry Bookkeeping Pinterest Management Appointment Setter Cold Caller Sales and Marketing VA Graphic Design Email Management Customer Service PERSONAL SKILLS Good English communication skills (Verbal & Written) Reliable and professional Organized Flexible and able to multi-task and adjust to different situation Team player Ability to handle stress and pressure without compromising the quality of work Motivated and Fast learner CONTACT INFO: - I provide a competitive advantage through excellent service with minimal supervision, a dedicated and reliable general assistant who's capable of providing direct and indirect assistance to my prospects. As a General Virtual Assistant, I'll act as the company's face and work remotely with clients through an administrative task. WORK EXPERIENCES CUSTOMER SERVICE REPRESENTATIVE (ASOS OR AS SEEN ON SCREEN) Teleperformance Philippines Inc. | April 2020 - May 2021 Assist our customers thru email and live chat support. Help out customers with the issues that they're experiencing with their orders. Provide the latest promo codes that they can use if they want to make order thru our website. TECHNICAL SUPPORT REPRESENTATIVE (TELSTRA) Teleperformance Philippines Inc. | December 2018 - March 2020 Identify and understand the difficulty that customers experiencing with their landline services. Help customers troubleshoot their phoneline by providing step-by-step procedures. Test the line of the customer and send a technician if applicable, advise ETR or appointment schedule. TRAININGS ATTENDED Pro VA | August 2021 -Assist us how to set up our Freelancing profiles and accounts and will learn the basic skills needed to start working online. Amazon Seller Virtual Assistant (ASVA) Master class AmazoNationPH | July 2021 - Present - Mentored by an 8-figure Filipino Amazon Seller the complete ins and outs from A-Z. Hands-on VA training: Amazon Product Research and Sourcing Amazon Listings and SEO optimization Amazon Inventory Management Amazon Creating and Managing Sponsored Ads -Amazon Ranking Strategy Amazon A+ Content Amazon Account Management - ACADEMIC HISTORY live:rcvj04 BACHELOR OF SCIENCE, MAJOR IN TRAVEL MANAGEMENT Our Lady of Fatima University | 2015 - 2019 SOCIAL fb.com/Itsmejvrb04/ im_richardv jayvee9904.wixsite.com Tools Sourcing and Research: Design and Videos: Productivity: Microsoft Office: Google Workspace: Helium 10 Asana Canva Word Gmail Jungle Scout Trello Adobe Photoshop PowerPoint Google Drive MBS Retriever TechSmith Picsart Excel Google Docs Viral Launch Google Meet