Richard Antonio

I graduated with a 2- year Diploma course in Computer Service Networking Technology last 2011 with honors and continued to Bachelor of Science in Information Technology last 2017 with awards of Best in On- the- Job Training and Best in IT. I got my first National Certificate titled Computer Hardware Servicing last 2011. I've worked in the Regional Office of Technical Education and Skills Development Authority as an intern and learned a lot in Microsoft Office, basic skills in Photoshop and Adobe Illustrator for creating ID of their students. I also have a pending training for Cisco Certified Network Associate and very much willing to take it then pass the exam as well. I have skills in computer and internet troubleshooting, maintenance, networking, and robotics. I have basic skills in Visual Studio, HTML, and Java and willing to take training to learn more.

When I started my job at an office-based call center company or also known as Business Process Outsourcing last July 16, 2018, as Messaging Customer Service Expert (Telco Account), I was trained on how to handle multiple customers at a time since we're doing chat. I learned how to handle irate customers and provide accurate resolution to their issues efficiently and respond to them in a timely manner. When I was first endorsed to production, I was too nervous and only knew the basics at that time and became a real expert as months went by and handling multiple conversations and different people easily. I learned fast and did all my efforts to self-study and helped my customer's needs from basic to complex issues very efficiently and effectively. I'm an expert in sales as well and turning their experiences into world-class and excellent service that they deserve, experienced to be a consistent top agent in our team and in the entire community and challenged to be a top performer in the whole site.

In my previous job, I would ask effective questions first to get the main issue or concern of our customers then we're using our tools to view their real-time accounts, make some changes if they want or need to, help them correct their bills and assist them to make payments.