Richard Alvarez

Escalation Advocate - Taking supervisory calls

Manage large amounts of incoming phone calls regarding their membership information, Cash reward, Order Status, Order tracking information , Order Replacement, Order Refund, Membership Renewal, and Documenting Complaints.

Specialty Back Office Job; Open tickets created by front line advocated and sent to back office queue as it is beyond on their scope and limitations on handling those kind of request will be done by our team through sending emails to the member and calling them back

Chat Support

Backdate Request approval and denial head