Richa Tyagi

Richa Tyagi H- 79/45 Road, West Punjabi Bagh New Delhi, 110026 Tel: -/ email:- SUMMARY OF QUALIFICATIONS A Marketing Post-Graduate with excellent skills in areas such as marketing, accountancy and social media tools, gained in master degree and the retail sector from various Retail companies. A highlymotivated, productive and customer-focused team player with strong communication, interpersonal, organizational, time management, analytical and problem-solving skills. Reliable and dedicated with the ability to grasp and apply new procedures quickly; organize and prioritize tasks to meet deadlines and adapt readily to new challenges. Looking for full time job to expose myself to the vibrancy of challenging marketing environment and to enhance my skills that can be applied for the growth of organization. Work Experience__________________________________________________________________________________________ Virtual Assistant -Team Leader 01/10 /2019 – 30/09/2020 Goofy Info System – Noida 6, Uttar Pradesh • Handled Team of 4 to 5 VA employees and provide them full assistance to handle different clients with their full potential. • Directly deal with clients as Project Manager and answers all their queries and even handle them pleasantly in case of any escalation of VA. Virtual Assistant Professional 08/05/2019 – 30/09/2019 Goofy Info System – Noida 6, Uttar Pradesh • Main responsibilities included Social media Optimization, manages different CRM portals, Email Management, Web page designing, Created Presentations, and various other assistance work • Perform Market research on how to increase sales online and grab more customer engagement • Experience with MS-office and current technologies and software’s • Design and send newsletter with automation setup up • Organize calendar and set up meetings on behalf of respective client. • Got appreciation from every client and also received tips for good work Client Relationship Manager 03/2019 – 04/2019 Oasis Resource Management - Nehru Place, New Delhi • Build positive relationship with clients for productive growth of business • Handle queries and make them to fill form within time limit to judge their level of interest. • Provide up-to-date knowledge about company services and deal with payment process. • Line up meetings of highly interesting clients for another department. • Attend Face to Face meetings for better customer engagement and provide them satisfaction. Sales and Marketing Supervisor Tk Maxx – Oxford shire, England 05/2018 – 2/2019 • Greeted customers and ascertained needs to ensure high-quality service and appropriate product recommendations. • Maintained records related to sales, returns and inventory availability. • Trained and served as a peer coach for new sales associates. • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases. Monitored entrances, exits and fitting rooms for signs of theft. • Provided repeat customers with exceptional care and attention. • Helped customers with questions, problems and complaints in person and via telephone. • Organized products on racks and displays with focus on visual appeal and brand standards. • Prioritized and accomplished wide range of tasks each shift. • Worked collaboratively in team environment. • Created boardroom and courtroom multimedia presentations including video and text- sync’d depositions for enhanced understanding. Marketing and sales Executive Volkswagen - New Delhi, DL 05/2016 – 04/2017 • Worked closely with clients to identify their needs and challenges and provide solutions- oriented campaign themes. • Generated reports detailing campaign performance, customer engagement and engagement trends. • Coordinated and participated in promotional activities and trade shows. • Developed partnerships with local businesses to secure third party promotions. • Prepared and gave presentations to clients and other project stakeholders. • Directed and coordinated marketing activities and policies to promote products and services. EDUCATION____________________________________________________________________________________________ Master of Science: Digital Marketing (2:1 Level Degree) Jan 2019 Oxford Brookes University -Oxford shire, England • Dissertation: Walmart staying on the flagship of online retailer BBA – Bachelor of business administration Mewar Institute of Management, CCSU- Meerut • Thesis: Understanding ecosystem of digital and social media and done research and surveys to obtain data and scored 95 marks. • Aug 2017 Graduated with Distinction 12 Class (ISC Board) Modern academy sr. sec. school - Delhi, DL May 2013 10 Class (ICSE) Modern academy sr. sec. school - Delhi, DL May 2011 Skills acquired through training_____________________________________________________________________ • Always ready to take initiative and Punctual, sincere and disciplined maintain the spirit of leadership • Blogging Social media expert • Calm under pressure Campaigns E-mail and direct mail Marketing • Promotions and contests Strong time management • Superior verbal and written communication skills Online and Mobile consumer marketing tools • Good knowledge of accountancy, mathematics and book-k keeping • Good knowledge of tools used in Quantitative and qualitative market research like Tableau, R- Analysis • Confident in the use of Microsoft word, excel and PowerPoint and Access as well as Internet research and communication tools Accomplishment_______________________________________________________________________________________ • Participated in real market simulation game in a team in module of masters. • worked as member of Indian society at Oxford Brookes University to organise event management • Organized national level seminar as senior coordinator - Role involved arranging facilities and decoration, welcoming other participants and developing relationships with new people and excellent organization skills to compile guest lists. • Stood up First for consequent three years in university during bachelor’s programme • Work as a member for Om Ganga shanti Gramoday trust for 6 months and participated in village sanitation programme, neem tree plantation and Swach Baharat Abhiyan. • Experienced four weeks of training at NIFM educational institute ltd. for art of trading (stock trading) and awarded with a++ grade. • Secured first position in 400meter relay race organized by Ncr inter school sports championship. Seminar/Conference/_____________________________________________________________________________ • Presented paper titled as “Importance of digital marketing for every business” in national conference on recent trends in marketing held at Mewar institute of management, Delhi • Presented a research paper in national Seminar on Business and society – contemporary Issues on topic ‘’Ethical Issues in Digital Marketing’’ • Participated in 10th National cyber Olympiad and secured good position. Interest______________________________________________________________________________________________ o Learning about the new arrivals on social media platforms o Learning new ideas about how to explore me more o Interacting with new people and sharing knowledge Personal Information_______________________________________________________________________________ Father's Name: Mr. Vinod Kr Tyagi Gender: Female Nationality: Indian Date of Birth: 24/07/1997 Marital Status: Unmarried Language: English and Hindi I am excited by the chance to contribute to your organization and am prepared to engage in continuous learning. My enclosed resume expands on my leadership involvement, coursework and professional experience. Thank you for your time and consideration. I look forward to hearing from you soon. I hereby declare that all the information mentioned above is true by all means.