Rich Wilson Edrote

RICH-WILSON EDROTE ABOUT Experienced customer service skills. Young and highly professional with enough knowledge and skills in Facebook Advertising. Someone who helps you grow your business with effective digital marketing strategies. PROFESSIONAL SKILLS Facebook Advertising Real-time Analytics and Monitoring Excellent Customer Service MS Excel Google Sheets Zendesk Lithium WordPress Basic Programming Video Editing Canva PERSONAL SKILLS Reliable and professional Organized Time management Team player Fast learner Motivated Quick decision making CONTACT P: - E:-W: www.rch-wlsn.carrd.co SOCIAL fb.me/rchwlsn @rchwlsn WORK EXPERIENCE CUSTOMER SERVICE REPRESENTATIVE Concentrix Corporation | August 2016 - 2018 Provides chat and email support for customers for their cleaning bookings. Ensures customer retention by providing high quality service measured by Net Promoter Score (NPS) or Customer Satisfaction Rating REAL-TIME ANALYST Concentrix Corporation | 2018 - May 2021 Provides support to the program by doing real-time monitoring to ensure Service Level attainment Roles and responsibilities includes: Queue Management Enforce Schedule Adherence Report Generation Monitor Agent Activity Manage In-office Shrinkage EDUCATION BACHELOR OF SCIENCE IN COMPUTER SCIENCE XAVIER UNIVERSITY - ATENEO DE CAGAYAN | 2011 - 2016