Rich John Bulante

RICH JOHN G. BULANTE Address: 302 Don Justo Guido Street Brgy. Bagumbayan Angono, Rizal Email:-Contact Number:- OBJECTIVE To establish a career in an institution where my endeavors will be well compensated, where my acquired knowledge and skills will be utilized and where I can be secured with a venue of both personal and career development. QUALIFICATIONS • • • • • • Can work under pressure Highly organized Dedicated with positive attitude Works well in a competitive and challenging environment Versatile and can easily adapt to any work environment Can develop good customer relationship skills in an instant EDUCATIONAL BACKGROUND Tertiary: AMA Computer College Marcos Highway, Antipolo -) BS in Information Technology Secondary: Sanlex Divine Grace Academy Binangonan, Rizal (2008 - 2004) Primary: Sanlex Divine Grace Academy Binangonan, Rizal (2004 - 1998) WORK EXPERIENCE Expertise Research Associate/ Data Scraper (January 11, 2021 – April 30, 2022) • • • Provider website data scraping based on the clients need Consolidates business/ website ratings in a database Handling various URLs provided by the client based on the required vertical research. • • • • Ensure that all the data are uploaded in the CRM (Salesforce) are being processed timely and accurately. Assist team members if there are any inquiries/clarification about the verticals. Worked on various data lead sheets provided by the client to check for their ratings and social media reviews. Provides QC support on the processed tickets on the queue prior to endorsing to other departments. NTT Data Philippines Client Care Associate (CredSimple) January 2019 – December 2020 • • • • • • Processes credentialing for healthcare providers Checks on the healthcare providers compliance based on the company’s credentialing standard Provides progress/ status reports to clients Assists co-team members on credentialing inquiries Responds to client emails/ inquiries about provider’s credentials Coordinates with onshore clients about internal processes such as missing elements, credential verification, etc. Microsourcing Philippines Incentives Analyst (Autodata Solutions, Inc.) September 2016 – November 2018 • • • • • • Research and interprets incentive data offered by the different Original Equipment Manufacturers (OEM) based on the client needs and demands Research incentive programs on the internet and from the other sources Post’s incentive program documents to the Incentiveswatch.com news site Triage, analyze and interpret incentive programs and enter the data into Autodata Corp’s business system using internal transaction tools Provides quality control (QC) support of incentive data in database and products. Assists and lends content knowledge support to other departments through product testing and consulting Teletech Philippines Chat Support Representative (T-Mobile) February 2016 – July 2016 • • • • • • Develops strong customer relationships and will be responsible to resolve queries of the customers through e-mail and chat within the assigned TAT Builds customer relationships as part of the sales process Manages and take ownership of the resolution process for all customer related issues Informs member of current promotions and new or updated products Offers to call the customer at their convenience should they have questions that may be better answered over the phone rather than through live chat. Maintains up to date knowledge and assimilates quickly to new promotional offers and programs. SM City Taytay Customer Relations Officer January 2014 – January 2015 • • • • • • • • Checks the daily attendance of the security agency personnel Conducts regular inspection of all security posts in the mall Investigates security incidents and/or violations and preparing related reports Conducts security orientation to new tenants Ensures proper monitoring of traffic situation and parking area status Attends to all types of complaints in coordination with Mall Operations Ensures proper manning of security posts Files documents for reporting purposes CHARACTER REFERENCES Melanie Dunham Kristine Lingat Mercedita Macasinag Operations Manager Senior Operations Specialist Operations Specialist -