Rich Ann
Murillo
WORK EXPERIENCE
About Me
With over three years of experience in customer
support, technical support, and collections, I bring
expertise and dedication to my work. Currently
excelling as a freelance virtual assistant and social
media marketer, I am detail-oriented and eager to
upskill. I am committed to driving growth and
success for any organization I contribute to.
Education
3 rd year college Undergraduate / AB Mass
communication
English
English
Pamantasan ng Lungsod ng Muntinlupa
June 2013 May 2016
Professional Skills
Email management
Canva Literate ( creating, editing, posting )
Shopify - Order management
Language
English
Citizenship
Filipino
Character Reference
Carmela Gutierrez-
Previous Manager
Genpact | Customer support Associate-
Alabang, Muntinlupa City
Bestbuy retail - taking orders
Billing
Troubleshooting
Collections Agent - Outbound calls collecting payment
Sykes Inc |-
Glorietta 1 Makati
Technical support ( JBL )
Trouble shooting
processing replacements
Answering inquiries via email
Customer support ( Turo )
Booking,
Answering inquiries,
Email follow up,
Processing payments.
CDVA |- ( February )
E-commerce VA | Brookly New York
Email management
Answering Inquiries in meta business
Managing Orders, refunds, replacements in Shopify.
Social Media Engager
Content posting, Media engager.
Creating Flyer via Canva
TOOLS AND PROFICIENCY
Canva
Outlook, zendesk, salesforce, ReAmaze
Shopify
Google Suites
Meta Business
Microsoft Excel/Sheet/ Docs
LINKS
Sample Works:
https://drive.google.com/drive/folders/1rUHP1he
meFkyoyJv3EE3cX63SgnnF5UL?usp=drive_link
Portfolio link: n/a
