Ricel Bagasina

I am a dedicated Customer Service Specialist with a solid foundation in finance, backed by over two years of hands-on experience across the BPO, banking, and microfinance sectors. My professional journey reflects a unique blend of client-facing expertise and financial acumen, allowing me to deliver exceptional service while maintaining operational accuracy and integrity.

My career began in the BPO industry, where I spent 1 year and 8 months specializing in Medicare insurance cold calling. This role sharpened my communication skills, resilience, and ability to handle high-pressure environments. I consistently met performance metrics, built rapport with diverse clients, and navigated complex inquiries with empathy and professionalism.

Following this, I completed a 3-month on-the-job training program at a reputable bank, gaining exposure to core banking operations, customer account management, and compliance protocols. This experience deepened my understanding of financial systems and reinforced my attention to detail.

I then transitioned into microfinance, serving as a Loans Clerk for 5 months. In this role, I processed loan applications, verified client documentation, and maintained accurate financial records. I worked closely with clients from various socioeconomic backgrounds, ensuring transparency, confidentiality, and trust throughout the lending process.

Academically, I hold a degree in Accounting Information System, which equipped me with a strong grasp of financial reporting, data management, and systems analysis. I am also a certified Bookkeeping NCIII passer, validating my proficiency in journal entries, ledger maintenance, and financial statement preparation.

Currently working as a Virtual Assistant, I manage multiple responsibilities including administrative support, client communication, and technical troubleshooting. I am quick to learn digital tools, adapt to remote workflows, and deliver results with precision and professionalism.

Fluent in English, Filipino, and Bisaya, I communicate effectively across linguistic and cultural contexts. I am methodical, emotionally intelligent, and committed to continuous growth. My ability to synthesize technical, emotional, and cultural information into practical solutions makes me a valuable asset in both customer service and finance-related roles.

I am seeking opportunities where I can contribute to international teams, particularly in remote customer support, financial services, or administrative operations. My goal is to build a sustainable, dignified career that aligns with my values of integrity, clarity, and service excellence.