Ricci Doddz Juaman
Koronadal, Soccsksargen, Philippines-linkedin.com/in/ricci-doddz-juaman
Summary
Experienced Data Analyst with a demonstrated history of working in the information services industry. Skilled
in Negotiation, Python (Programming Language), Communication, Relationship Building, and English. Strong
information technology professional with a Bachelor of Arts - BA focused in Philosophy from Notre Dame of Marbel
University.
Experience
Data Analyst
Apollo Movement
Jul 2021 - Present (9 months +)
Apollo Movement is a non-profit organization that aims for mental health awareness.
As a Data Analyst, I collect data and analyze them to guide decisions such as how to improve talks,
how to present them better, and how can we reach out to more participants.
English Second Language Specialist
51Talk
Jul 2019 - Mar 2020 (9 months)
- Worked with students to perfect their vocabulary and communication skills
- Assisted with homework and assignments
- Time management as students were from all over the world
- Answered parent queries via email
Customer Service Specialist
Teleperformance
Aug 2018 - Jun 2019 (11 months)
- Provided professional customer service in an English only inbound call centre
- Assisted customers with banking needs
- Dealt with irate customers, handling complaints and issues
- Worked under pressure in a time-strict setting
Corporate Trainer
Convergys
Jul 2016 - Aug 2018 (2 years 2 months)
- Trained newly hired staff, and those requiring upskilling
- Provided motivation and support
- Taught staff how to strive in a target-oriented environment
- Gave coaching and one-on-one feedback sessions with staff
- Liaised with internal departments and other supervisors
- General administration
Ricci Doddz Juaman - page 1
- Assessed Quality of services
Customer Service Representative
Convergys
Jul 2014 - Jul 2016 (2 years 1 month)
Education
Philippines Jobs Latest updates
Bachelor of Arts - BA, Philosophy
Jun 2008 - Mar 2012
Licenses & Certifications
Foundations: Data, Data, Everywhere - Coursera
W3VJXRSL7R6D
Ask Questions to Make Data-Driven Decisions - Coursera
6VLZJZ7Y2D2F
Prepare Data for Exploration - Coursera
5H4F55Y6H4S4
Process Data from Dirty to Clean - Coursera
BY533NF4QEJ5
Analyze Data to Answer Questions - Coursera
Y6U5G76GCXCJ
Share Data Through the Art of Visualization - Coursera
WH9UA85SRZHC
Skills
English • Communication • Training • Leadership • Research • Critical Thinking • Teamwork •
Customer Service • Relationship Building • Management
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