Ricardo Useche

PROFESIONAL EXPERIENCE Best leads solutions (Call center): February 2020 – April 2021 Customer service representative and team leader Tasks: - Check customer information. - Offer unpaid services to customers during calls - Follow up on processes - Provide process steps to the team, as well as supervise that they do the job as expected - Assign tasks and leads - Send faxes with daily information Ricardo Jose Useche Brito PROFILE ID NUMBER: V- DOB: APRIL 17, 2002 AGE: 22 YEARS OLD NATIONALITY: VENEZUELAN HABILITIES T&D assistant S.A Freelancer company | April 2021 – July 2021 Virtual assistant Tasks: - Social media management - Schedule appointments with clients - Send daily lists with specific information - Clarify doubts to clients - Create advertising images for clients - Putting customers in contact with people who can help them solve their problem - Internal sales agent - Drafting and verifying sales documents and contracts Fluent English Good customer service experience Asegura Insurance Agency | August 2022 – August 2023 Capable of working under pressure Office package knowledge Adaptable to any change Ability to make quick decisions Basic marketing knowledge Sales representative Tasks: - Offer the different kind of policies and coverages that we have. - Contact clients to get the different requirements necessary to set up their policy Resift, Calltools, among others - Make follow up to every process that we must handle. - Quote each client that needs a new policy. - Take payments, make invoices and receipt, organize all the documents in the SCHOOL EDUCATION - Training manager for new employees. - Customer service back-up Able to work with Salesforce, Aircall, CRM 4th semester of civil engineering Polytechnic University Institute Santiago Mariño IUTA - Answer messages, frequently questions and report any issues pending to solve regarding a policy South East Properties Investment Network LLC | August 2023 – April 2024 Operator of gas plants and petrochemical processes Sales representative (Opener) CONTACT -- Task: - Cold calling to offer advising service for owners with properties in foreclosure or tax issues -Check information about properties in different websites as (Zillow, Property appraiser website, Salesforce, among others) - Schedule appointment to chat over the phone with the specialist to get a deal for the property - Skip trace information about the client just in case we don’t reach him -Take notes and get information enough about the situation to send it to the closer