Ricardo Mendez

RICARDO MENDEZ ZAVALA Avenida Centenario, Costa Del Este, P.H Pijao, Panamá, Panamá |- |- Professional Summary Hardworking Customer Service Representative with years of experience working with customer service. Trained in project and time management with extensive knowledge of sales and marketing and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Skills Attention to detail Computer-savvy Information documentation Internet savvy Problem-solving skills Quality assurance Polite communication skills Process improvement Customer service abilities Driven Schedule management MS Office Organizational skills Relationship building Time management Negotiation skills Results-oriented Business analysis Analytical Proactive team player Personable Policy coverage expert Work History Agent 03/2018 to 03/2019 Copa Airlines – Panama, Panama Resolved caller issues quickly and thoroughly. Fielded customer service inquiries and calls from customers throughout the country. Obtained knowledge on how to operate various pieces of equipment. Informed clients of policies and procedures. Ensured that all clients looking to sell or buy were aware of current market conditions, legal requirements, pricing and mortgages. Finalized sales and collected necessary deposits. Addressed customer inquiries and complaints each week. Quick solutions to affected customers due to oversold flights and geopolitical issues at destination country. English Language Teacher 02/2013 to 07/2014 After School English Institute – Puerto Ordaz, Bolivar Developed an overall yearly curriculum for teaching English-language learners based on school and national requirements. Designed exams to test fluency in reading, writing, speaking and comprehension of the English language. Communicated with parents in person, by email and phone to apprise of student progress, challenges and behavior issues that affected performance. Established positive classroom management boundaries to create safe, known environment for behavior among students. Monitored comprehension of material among students and created re-teaching strategies to cover gaps in learning indicated by test scores and quizzes. Built relationships with students to understand obstacles to learning such as difficult home situations, illness or social hurdles. Worked one-on-one with students needing individualized attention and developed with special learning plans for struggling people. Education International Business Economics: International Marketing Universidad Interamericana De Panamá - Panamá, Panamá Exhibitor at the 19th congress of trends in international business. Theme: Impact of culture in international business. Continuing education in International Business Industrial Engineering Universidad Católica Andrés Bello Extensión Guayana - Ciudad Guayana, Bolívar Member of HNMUN (Harvard National Model of the United Nations) University Preparation And TOEFL IBT Score 93/120: English 2012 EF International Language Campus - English Courses in Boston - Boston, MA Bachelor of Science And/with Education Degree: Science Education Coelgio Internacional Miguel Otero Silva - Ciudad Guayana, Bolívar Member of Chess Club Member of School Band 2011