Ricardo Martin Leido

RICARDO MARTIN J. LEIDO I have over 10 years of experience in providing excellent customer support and building customer loyalty. WORK EXPERIENCES March 2022 - October 2022 RESERVATIONS SALES SPECIALIST SC Reservations Philippines Inc Hotel reservations January 2018 - December 2021 CONTACT AGENT – CASINO SERVICES AND RESERVATIONS City of Dreams Manila Hotel reservations for Casino Players -- Guni-guni St. Manotoc Subd. Baesa, Quezon City EDUCATION BACHELOR OF SCIENCE IN HOTEL AND RESTAURANT MANAGEMENT 2006 - 2010 Lyceum of the Philippines University MY SKILLS - Motivated, well-disciplined individual - Finds joy in assisting others - Knowledgeable in conversational English August 2015 - December 2017 SENIOR OFFICER – CONTACT CENTRE – RESERVATIONS AND TICKETING Star Cruises - Genting Philippines Holdings LTD. Manages escalations Subject Matter Expert May 2014 - August 2015 WORKFORCE ANALYST APPRENTICESHIP Star Cruises - Genting Philippines Holdings LTD. Manages agents' schedules and vacation leaves Staff capacity planning November 2013 - August 2015 OFFICER – CONTACT CENTRE – RESERVATIONS AND TICKETING Star Cruises - Genting Philippines Holdings LTD. Assists guests in hotel reservations and ticketing Customer Service Associate - Team player March 2013 - August 2013 - Willing to be trained and can ACCOUNT EXECUTIVE efficiently work under pressure Century Travel and Tours Inc Sell Travel and Tour services to prospect HOBBIES - Playing mobile games - Binge-watching Anime series - Reading Manga Comic books companies, and schools March 2011 - June 2011 ACCOUNT MANAGER - TRAVEL Subic International Hotel Corp. Sell services to prospect Travel and Tour companies, and schools