Ricardo John Grafil lll

 Ricardo John C. Grafillll #7891 Lawaan St., San Antonio Village, Makati City - / - Email:-_______________________________________________________________ OBJECTIVE Seeking a Management position using excellence in leadership acumen along with an ability to provide the best of customer services. KEY QUALIFICATIONS • Hands on experience in monitoring and ensuring that clients’ goals are met. • In depth knowledge of managing and overseeing team’s performance. • Have worked in a performance driven and fast paced environment. EMPLOYMENT HISTORY December 2016 - Present Fxphilta Colewell Marketing Trading Specialist and Account Manager for sales July 2016 – November 2016 Gercmj Trading / HCBuilders Business Development Manager Builds key customer relationship, Identifies business opportunities Negotiates and closes business deals and maintains extensive knowledge of current market conditions Works to improve market position and achieve financial growth Sets long term strategic goals March 2016 – July 2016 First Class Filipino Solutions Operations Manager Home based sales account Plan and implement the strategies and operations Determine operational strategies, cost/benefit analysis Prepares and establish reports by collecting, analyzing and summarizing data and trends. Established and develop the company’s system, growth and accomplishments. January 2015 – January 2016 RRIII Transport Services Owner/sole provider of transport services for F1 Hotel Provided 6 cars and managed 8 drivers January 2009 – August 2014 Transcom Worldwide, Phils. – Manila Team Leader (handled Customer Service, Technical Support, Billing, Collections and Sales Campaigns) Launched several pioneer campaigns in Transcom Managed daily floor operations Monitored team to ensure target achievement Monitored compliance and process consistency Directed special task teams Facilitated team meetings, technical huddles and call calibrations Conducted Operations Signoff Interview to potential candidates to screen suitability for the campaign EDUCATIONAL BACKGROUND Emilio Aguinaldo College Dental Technology– 2007 Centro Escolar University, Mendiola Manila Preparatory for Dentistry – 2005 Secondary Blessed Christ Child Montessori Foundation, BalayanBatangas - 2004 Elementary Sabang Elementary School, Tuy, Batangas – 2000 CHARACTER REFERENCES Al Nasdin Hayudini President – FXPhilta Trading Academy - JozelleMariz Alberto Senior Recruitment Manager– Transcom - 1426 Jonathan Caballero Operations Director – Transcom-