Ricardo G. Vieira

Ricardo  G.  Vieira   E: -  •  M:  (+359)  876  516  535  •  Sofia,  Bulgaria  •  Portuguese  •    23/04/1988       Executive  Summary     Ambitious  and  adaptable  Sales  Expert  and  Financial  Analyst  in  the  Finance  and  Business  industry  with  7+   years  of  practical  experience  in  Accounting,  Financial  Services,  Tutoring  and  Retail.  Pragmatic  Thinker  who   embodies  strong  analytical  and  troubleshooting  skills.  Hard  worker  and  Confident  communicator  with  a   demonstrated   ease   in   gaining   trust   across   diverse   audiences.   Versatile   skills   to   create   and   maintain   high   levels  of  efficiency  and  productivity.  Portuguese  speaker,  fluent  in  English  and  Spanish.  Key  Strengths:     Corporate  Finance  •  Business  Management  •  Financial  &  Economic  Analysis  •  Forecasting       •  Strategic  Planning  •  Marketing  Analysis  •  Strategic  Sourcing  •  Sales  Strategy  •    Negotiation     PROFESSIONAL  EXPERIENCE     Compare  Global  Group  •  Lisbon,  Portugal  •  2016  -­‐  2017   Compare   Global   Group   operates   the   leading   online   comparison   platforms   for   financial,   telco   and   utility   products  in  the  world.     Financial  Consultant  and  Credit  Analyst   Clients  financial  situation  assessment  conducting  solutions  for  credit  decisions.  Development  of  strategies   to   accomplish   client’s   financial   objectives.   Credit   and   Risk   analyses.   Planning   and   assistance   of   sales   operations  and  administrative  functions.       •   More  than  4.000  advised  clients;   •   More  than  100M  Euros  Credit  Analyzed;   •   Implement  Loan  Amortizations  Schedule  Tool;   •   Improvement  of  Partner  selection  tool  based  on  Partners  proposals.     Core  Competencies:  Financial  Diagnosis,  Planning  and  Strategy;  Credit  and  Risk  Analysis;  Finance  Legislation.       Blue  Merchants  •  Lisbon,  Portugal  •  2012  -­‐  2016   Blue  Merchants  operates  as  a  Consultancy  Company  in  Business,  Procurement  and  Sales  Management.     Business  Consultant   Project  Planning  and  Management.  Research  and  data  collection  to  understand  the  organization.  Prepare   business  proposals  and  presentations  to  clients.  Run  focus  groups,  identify  issues  and  form  solutions.  Present   and  implement  recommendations.  Sales  Team  management,  Sales  Strategies  and  Sales  training.  Piloted  the   launch  of  new  products  and  services.     •   Advised  more  than  1.000  Customers  in  Purchasing  Strategies  conducted  in  cut  costs  up  to  45%;   •   Negotiated  Business  Partnerships  and  Sales  Strategies  conducted  Sales  growth  up  to  35%;   •   Planned  more  than  20  Business  Projects;   •   Managed,  trained  and  developed  a  team  of  8  sales  agents.     Core  Competencies:  Business  Management  and  Strategy;  Financial  &  Economic  Analysis;  Forecasting;  Sales.     1   Ricardo  G.  Vieira   E: -  •  M:  (+359)  876  516  535  •  Sofia,  Bulgaria  •  Portuguese  •    23/04/1988       Connecta  Group  •  Lisbon,  Portugal  •  2012  -­‐  2013   Specialized  Contact  Center  in  Sales,  Collections,  Technical  Support  and  Business  Process  Outsourcing  (BPO).     Financial  and  Insurance  Sales  Trainer   Assessed,   designed,   developed   and   delivered   training   solutions.   Planned,   scheduled   and   managed   all   training   classes.   Established   training   programs   from   scratch   and   improved   training   processes   and   procedures.  Worked  closely  with  the  recruiting  department  by  creating  them  a  checklist  that  assisted  them   with  making  decisions  if  an  agent  was  a  fit  for  the  company  and  Advised  Senior  Management  of  strategic   training  plans  to  enhance  technical  skills.     •   Conceptualised  and  implemented  a  commercial  and  insurance  training  program;   •   Created  Performance  Scorecard;   •   Mentored  more  than  1.250  new  hires;   •   More  than  1.000  training  hours  delivered.     Core  Competencies:  Sales;  Negotiation;  Mentoring;  Performance  Analysis;  Training.       Santander  Totta  Bank  •  Lisbon,  Portugal  •  2009  -­‐  2011   Santander  is  a  global  Banking  Group,  led  by  Santander  Totta  Bank.,  one  of  the  largest  Banks  in  the  Euro  Zone.     Credit  Collector   Handled  high  volume  outbound  calls,  at  least  140  calls  per  day.  Performed  first  party  collections.  Helped   customers   with   payment   plan   and   Negotiated   payments   continuing   to   build   positive   relationship   with   consumers.       •   120+  calls  with  satisfactory  result;   •   Maintained  positive  customer  relationship  and  minimize  debt  exposure;   •   Follow  up  with  broken  promises;   •   Knowledge  of  Bankruptcy  Laws  and  Fair  Debt  Collection  Practices.     Core  Competencies:  Collections;  Negotiation;  Bankruptcy  and  Financial  Law;  Customer  Relationship.         EDUCATION     Bachelor  in  Accounting  and  Business  Administration  (Full  Year)   Lisbon  Accounting  and  Business  School  (ISCAL)  •  Lisbon,  Portugal  •  2016     Professional  Program  in  Accounting  (1.770  hours)   Citeforma  •  Lisbon,  Portugal  •  2009     Proficient  Microsoft  Office  Suite:  Excel  •  Word  •  Power  Point  •  Outlook  •  SAGE  •  SAP     2