Ricardo D Porter

I am an experienced Operations professional with over eight years of hands-on leadership across logistics, transportation, BPO operations, customer service, and account management environments. My career has been shaped by a strong focus on operational efficiency, team development, and delivering consistent, high-quality service in fast-paced, performance-driven settings. I bring a practical, data-informed approach to managing people, processes, and daily operations while maintaining a strong commitment to customer satisfaction and organizational goals.

Currently, I serve as a Dispatcher and Operations Coordinator, where I oversee time-sensitive transportation routes, driver scheduling, payroll tracking, and fuel allocation. In this role, I am responsible for ensuring operational continuity, accuracy, and compliance while balancing cost control and service delivery. I work closely with drivers and leadership to resolve issues in real time, optimize schedules, and maintain accountability across the operation.

Previously, I have supported large-scale global clients including FedEx, AT&T Mobility, Toyota, and Opendoor through roles in customer operations, account management, and team leadership. My experience includes managing shipment logistics across domestic and international markets, resolving delivery disputes, coordinating property utilities, and overseeing documentation and access controls in real estate operations. These roles strengthened my ability to manage complex workflows, handle escalations professionally, and coordinate across multiple stakeholders.

As a Team Manager and Engagement Coach, I led frontline teams by providing coaching, performance feedback, and structured development plans aligned with key performance indicators. I partnered closely with Workforce Management, HR, and Training teams to improve adherence, onboarding, and agent performance. I am particularly skilled at identifying negative trends early and implementing corrective action plans that drive measurable improvement.

My leadership style is collaborative, accountable, and results-oriented. I am comfortable working at both strategic and operational levels, translating data into action while remaining actively involved in day-to-day execution. I value clear communication, continuous improvement, and building teams that are empowered to perform at their best.

I am motivated by roles that allow me to improve systems, develop people, and contribute to scalable, efficient operations that support long-term organizational success.