RICARDO C. POULOS
10 ATLANTIC AVE APT 405
LONG BEACH CA 90802
EMAIL ·-
PH - (562) -704 -1910
OBJECTIVE
Seeking a responsible position where my knowledge & skills are utilized, to improve & increase the
level of service.
SUMARY OF QUALIFICATIONS
Over 20 years providing customer service, more than 9 years’ experience in coordinating &
supervising. Proficient with scheduling & prioritizing task to maintain an accurate level of inventory, to
meet the needs of our customers.
Strength in recognizing, analyzing & solving problems.
EXPERIENCE
APRIL 2017 TO JANUARY 2019
ELECTRIC SCREEN TECHNICIAN, STEWART FILM SCREEN / AEROTEC
TORRANCE CA
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Assembling tube, screen & case together. (Set-up, Motor Mounting, Cleaning &
inspecting tube, placing transfer tape, sanding & detailing.
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Handling Re-work, Special Service Units & Drop-ins
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Providing help and support to different areas: Screen Layout, Case manufacturing, QA &
detailing finish line, Packing.
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Creating my monthly production report to keep Timing & performance with production
flow. Also created Matrix for Components & Tolerance.
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Special Projects Team Work. To create deviation on Manufacturing process. As creating
options to keep going production flow in case of shortage of Material or Defective raw materials.
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-Constant improvement in working area to make it more efficiently
JANUARY 2014 TO MAY 2017
INTERNATIONAL CASE MNGR, ALLIANZ GLOBAL ASSISTANCE
MEXICO CITY
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Customer service, logistics between international subsidiaries, providing medical services
to insured, foreign and national.
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Coordination of land and air ambulances. As well as the arrival to Hospitals. Providing
medical services to the DF government. Schools, Police and Fire Department.
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Medical assistance to students of the University of Monterrey, when traveling overseas.
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Claims of loss of Baggage if as claims for Airlines. As American Airlines, United Airlines
and Delta.
FEBRUARY 2006 TO MARCH 2014
CUSTOMER CARE ANALIST, AMERICAN EXPRESS
MEXICO CITY
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X Sells – (Selling Axa & C.A. Insurance, Services, products, Upgrades.)
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High Value – (Customer Service. Processing priority pass)
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CAU – (Activation Unit – Providing Benefits to card members)
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CRU – (Replacements by Ups, DHL, Tso pick up, National & International requests.
Tracking expedite mails)
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DGT – (Opening Investigations. Billed Charges, Frauds, Recon, BTS, Checks refund,
Suspension of Charges from Service Establishments.)
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New Acts – (Providing cm application status)
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Corporate Acts – (Providing basic support to CMS on Weekends.)
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On Line Services – (Myca – Cm Support, enrollment & benefits)
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Customer Service – (Providing CMS. Balance, Payments, Bts, Loc Increase, Benefits,
Analyzing acts issues, Processing CMS compliance request.
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Relation Ship Care – Working in conjunction with team to provide Excellent Customer
Service, in order to accomplish goals for our unit. (Excellent, RTF, CHT). Checking on CMS profile
as: Spending, Traveling, Geographic, Credit history, Call history, & Sells history.
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Logic Call flow (Interacting with: Credit dept, SAC. Consulting Services, Mrw, Fraud
prevention, Concierge, Travel Services, Authorizations & Cct).
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Courses Taken: (Security Awareness, Code of Conduct, Money Laundry, Compliance,
Relationship care).
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Systems (Casw, Thriunph, Imss, Ssp, Nice, Edge, Lotus, Outlook, Ecco, Excel & Words).
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Accomplishments in IDC: (Top 10 Sellers Performance in 2006, 2007 & 2008), (3rd place
on sales couple’s contest), (Employee of the Month).
FEBRUARY 2005 TO MARCH 2006
TRAFFIC CORDINATOR-EXPORT DEPT., DANIEL B. HASTINGS, INC. (Man Power)
LAREDO TX
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Creating Shippers Export Declaration in AES. System.
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Creating Manifest Exportation in ABI System.
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Creating Weekly report of manifest pending to be work.
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Creating arrival shipment notification (ASN) Daily reported to: Fruit of the Loom. & G.E.
(Chain supply to production plant)
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Coordination between Mexican customs broker, freight company & exporter customer.
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Preparing & sending invoices to customers.
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Creating bill of lading for Transportation Company.
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Freight forwarding exportations to Mexico.
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Inventory control of material pending to be sent to customers.
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Consolidation & Distribution of Material.
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JULY 2004 TO JANUARY 2005
CUSTOMER REPRESENTATIVE - TRAFFIC L.I.S.T.A (PPG. LOGISTICS)
LAREDO TX
TRAFFIC DEPARTMENT. (CUSTOMER REPRESENTATIVE)
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Tracking & follow-up shipments from freight & customs broker companies, for
importation & exportation.
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Auditing (Pc. Count, origin serial numbers, sampling physical material to be classified by
harmonized tariff schedule.)
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Creating arrival shipment notification (ASN) reported to Purchase Parts Group plant at
Mexicali MX. (Chain supply to production plant)
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Expediting material for exportations by (Air & Truck shipments.)
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Translation & consolidation of information to create Mexican customs manifest.
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Customer service support, tracing invoices for companies as (Good-Year, Firestone, Pirelli
& General Electric)
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Assisting operations Mngr. to process over dimension & over load premises at Safety
Traffic Dept.
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Creating shippers export declaration in AES. System.
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Creating bill of lading for Transportation Company.
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Assisting Traffic Mngr. to prepare all information packages for Mexican customs for
importation to Mexico. (Manifest Invoice, Shipper, Bill of lading, Premises.)
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Freight forwarding importations to Mexico.
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Inventory control of material pending to be sent to plant.
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Consolidation & Distribution of Material.
JUNE 2002 TO JULY 2004
RETURNS CORDINATOR. TRANSPRO GDI
LAREDO TX.
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Planning & Coordinating, whs. space, labor force, materials requirement &
transportation.
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Creating sorting process for Special Returns. (Pcs back to D.C, Pcs for re-sale, Pcs to be
Rebox & Parts to be Scrap)
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Creating cost & expenses report for project.
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Hiring & training new employees.
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Implementation of sorting process.
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Weekly report of work progress.
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Inventory control of final saleable parts. (Advance Auto)
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Auditing flow process & daily sorting work.
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Keeping log of all receiving paper work for traffic dept.
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Keeping track of orders to be sent to customer.
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Scheduling & choosing best carrier option.
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Import / Export Administration. (Creating shipper for Importer & Manifest for Exporter.)
ABI System.
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Coordinating whs. fusions to optimize cost & space operation.
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JULY 2000 TO JUNE 2002
MATERIAL PLANNER. UPS/DELCO-REMY LOGISTICS
LAREDO TX.
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Heavy Duty Division. Inventory control of raw material ($800,000)
22 vendors & 140
parts.
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Heavy Duty Division. Inventory control of finishes goods. ($200,000) supply demand to
vendors (Caterpillar, Cummins.) 8 parts.
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Light Duty Division.
Inventory control of raw material.
($300,000)
(Over Seas) GM. Korea. 40 parts.
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Working knowledge. MRP. (Material Requirements Planning)
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Analyze monthly forecast & translate into releases to be sent to vendor. “JIT System”
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Loading monthly forecast in to “Future 3 System” shipping & inventories level control.
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Coordinated product releases; analyze of overage and / or short falls in inventory.
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Coordinated returns of defective material, between vendors & GM. (Mexico Plant. )
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Coordinating transition parts between (suppliers & GM. Mexico Plant.) Weekly transition
report.
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Weekly inventory levels report to General Manager & Directors.
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Cycle count & auditing performance levels.
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Interacting in chain supply demand with vendors, logistics freight companies &
production plant.
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Kept track & records of suppliers in past due orders, to enhance better service.
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Kept log of ASN. (Arrival Shipping Notification)
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Multi-Plant material transitions.
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Kept track of containers & diverting fastest routes to meet plant drop-in.
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Implementation system between “Release system” to “Pull system”
NOVEMBER 1995 TO JULY 2000
SUPERVISOR. GO DAN INDUSTRIES
LAREDO TX.
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Daily Assignment & Distribution of workload.
Supervising & Coordinating receiving dept. (Returns Area)
Hiring & Training of new employees.
Kept log Maintenance schedule of forklift, company vehicles & packing equipment.
Finished Goods Inventory Control.
Requirement planning of materials & supplies for Inspection & reboxing dept.’s.
Statistic & technical support for quality control dept.
Active participation in constant improvement projects as “KAISEN” & “ISSO 9000”.
Reports by manufacturing defect & productivity.
Direct negotiation with scrap dealers
Freight company quotations
Supervised housekeeping.
Expositions for special projects, showing the process & criteria for inspection.
Creating the different types of criteria for inspection, according to the company policies.
Auditing inspection process, against the company policies.
Special projects planning by time, labor & standard cost of materials.
Claim process to freight companies.
Coordination of departments fusions.
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SEPTEMBER 1994 TO OCTOBER 1995
QUALITY CONTROL DEPT. WALMART DISTRIBUITION CENTER
LAREDO TX.
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Internal Auditor in labeling process.
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Direct support to shipping department, counting & checking product to be Export to
Mexico,
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Preparing damage product to be return to DC.
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Freight lines quotations.
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Weekly auditing report from the different labeling stations.
JUNE 1992 TO JULY 1994
ASSISTANT MANAGER. TRANSPORTES TURISTICOS AMP.
MEXICO CITY.
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Direct assistants in rent of vehicles to, companies & government.
Log control for vehicle maintenance schedule.
Tacking care of insurance, licenses plates, and out of town premises.
Supervision of employees at Airport & Aristos Branches.
Bank daily sales deposits.
Office supplies control.
JANUARY 1990 TO APRIL 1992
WARRANTY DEPT. ADISA SAN ANGEL FORD
MEXICO CITY
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Customer Service. (Plan Gane)
Warranty process directly to Ford plants (Form F-1863.)
Process of claim forms.
Log control of parts to be returned to plant.
Warranty & Policies, assistance support to Mechanics.
End of Month report of warranty processes.
Follow-up for payment of invoice reimbursement.
External body shops, work estimates.
OCTOBER 1986 TO MARCH 1989
SALES REPRESENTATIVE INDUSTRIAL QUESERA
MEXICO CITY.
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Created a sales rout, dispatched daily sales routes.
Visited customers to create sale’s orders.
Cycle Inventory Count at supermarkets to refill stock (UNAM stores)
Delivered orders at supermarkets & stores.
Took care of non-saleable product. (Returns)
Received daily sales. (Weight, PCs, and Cash. In – Out.)
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EDUCATION
LOS ANGELES HARBOR COLLAGE
LOGISTICS
CERTIFICACION
2017 TO 2019
LOS ANGELES
COLEGIO DE BACHILLERES.
TOURISM BUSSINES ADMINISTRATION
ASSOCIATE DEGREE
1985 TO 1988
MÉXICO DF
MEXICAN AMERICAN SCHOOL.
ELEMENTARY & HIGH SCHOOL
DIPLOMA.
1974 TO 1984
MEXICO DF
SKILLS
COMPUTER SKILLS, WINDOWS 95 & 2000,
MICROSOFT EXCEL, MICROSOFT WORD,
FUTURE 3, JIT
SYSTEM, ABI SYSTEM, CASW, TRIUNPH,
IMSS, SSP, NICE, EDGE, LOTUS, OUTLOOK.
OTHER LANGUAGES
SPANISH, SPEAK 100 %, READ 100 % &
WRITE 100 %
SPECIAL COURSES & TRAINING
Man Power Serv.
“Quality Service at Work Certification.”
January 1995 Laredo TX.
Dinastia Computer School.
“Microsoft Excel Certification”
June 1997 Laredo TX.
Go / Dan de Mexico.
“Fork Lift Safety Supervisor Curse”
August 1997 Nuevo Laredo Mex.
Sica.
“Productive Leadership & Supervision
Seminar”.
May 1998 NL. Tamps Mex.
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