I'm Ricardi Joseph. I´m a Computer Engineer. I speak 3 languages; I´ve been working for a lot of US companies like Time Warner Cable, Shutterfly, Assurant Solution, Asurion, ToysRus, BabiesRus, DirecTV, Great Health Work, Sheraton ... I´ve been working in the Call Center Industry more than 8 years as a Customer Service Representative, Technical Support and a Retention Agent.