Rica Miralles

 WORK EXPERIENCE: Virtual Assistant (Home base) Recruitment Agent / General Admin (June 2016 – June 2017) Advocate Staffing/ Coolpixels Australia International and Local Recruitment -Managed and update Salesforce, Zoho, google docs. Expert in online marketing, social media sites, email blasting, lead generation. -Manage to search for potential candidates and Job posting using different resources such as LinkedIn, Monster, Active Hire, Indeed, Zip recruiter, The Ladders, Sourcing. Recruiting, Source Hub, Google search, Applicant tracking systems, company web sites etc. Conduct pre-assessment calls with US candidates, verifying different items such as qualifications, availability and compensation requirements using Nextiva, Duo and Skype Maintain a record of activities and different reports that track effort, productivity and results. Submits daily report to the Manager. -Manage data entries in google docs - Set up interviews of candidates and scheduled final interview with the client -Maintain records of contacts, accounts and data Senior Recruiter (June 2013- May 2016) JDP Search Inc Senior Recruiter Level 1 International recruitment Source suitable US candidates for a client position by conducting research on job boards (LinkedIn, Monster, Active Hire, Indeed, Zip recruiter, The Ladders, Sourcing. Recruiting, Source Hub, Google search etc. Applicant tracking systems, company web sites etc. Conduct pre-assessment calls with US candidates, verifying different items such as qualifications, availability and compensation requirements. Coordinate different logistical items between the US candidate and the client such as interview schedules, locations etc. Recruit passive US candidates, through phone calls, emails and general relationship building. This represents a highly consultative sales process and presents an exciting opportunity for skill development. Maintain a record of activities and different reports that track effort, productivity and results. Used Salesforce and ATS (Bullhorn, Taleo and/or Internal Excel files) for maintaining pipelines and contacts Game application Tester (Project Based) (January 2014 to May 2014) YouApp.com Responsibilities: Managed to download application using smartphones Provides accurate feedback within the given time to the client depending on the given number of application to be tested Managed to expect the client’s expectations by providing the necessary action on every task given. Provides technical report and virtual issues on each application accurately.  Real Estate Data researcher (March to Dec 2013) (Project Based) Real Estate Group Inc. Responsibilities: Managed to search for Real/current address, phone number, email address and screenshot of exact location where the candidate resides. Managed to maximize the number of search per day 150persons/hr. Managed to save the data on word excel and Google docs Managed to send daily report to the client for working progress Managed time duration and screenshots for client monitoring ISA / Appointment Setter (July 2012- March2013) Real Estate Group Inc. Responsibilities: Managed to call leads for Real Estate in Canada and US that sign up online to set a meeting with our brokers Using the Craig Proctor Universal Callback Script, Wise Agent system, MOJO system and Ring Central. Make cold calls to potential customers keeping in mind the DND list. Set qualified sales appointments for sales personnel to follow up on Assist management in exceeding sales quota records of all telemarketing activities including calls and follow ups Focus on customers to build trust and resolve problems Office Work: CSC (Computer Science Corporation) January 2011- May 2012 (OFW) Bandar Utama, Kuala Lumpur, Malaysia Service Desk Analyst Responsibilities Provide client support and technical issue resolution via E-Mail, phone and other electronic medium Configuration of client's equipment to connect to the Internet via modem/DSL Router (Dialup/DSL customers only) Configure software to connect to Internet application servers Provide training to clients in the use of system and applications as related to Internet. Obtain general understanding of OS and application operations related to company offered services. Identify and correct or advise, on operational issues in client computer systems. - Perform creation of new accounts using company provided software tools. troubleshooting assistance on technical related issues( Software application: MS outlook, MS excel, Lotus Notes, Remedy, Taleo,AS400, SAP, IBM, RDS, SNS, CPMS, JDE, Citrix console, monitoring and clearing out hang session)  Graveyard Shift CONVERGYS- Ayala Avenue Makati, Philippines Customer service representative/ Telemarketing/Outbound sales and service Responsibilities: Assigned for a CC fraud detection department, responsible in checking and maintaining security of credit card users. Provides technical service to cc users assigned to do outbound call for upselling insurance, Credit card protection and Loans  Graveyard Shift ICT group- Riverbanks Marikina, Philippines Technical Support Representative/sales/telemarketing Responsibilities: Manages calls by means of providing good quality service in troubleshooting, procedures and instructions for technical related issues on internet web access issues, servers, network and other applications. Assigned to do upselling phone line, vouchers, discount cards, internet plan, and other services  Graveyard Shift EDUCATIONAL BACKGROUND: ADAMSON UNIVERSITY Bachelor of Science in Computer Engineering - REFERENCE: Arabella Burgos Recruitment Head Cool Pixels-- Satish Kumar Velayalhan CSC support manager CSC Kuala Lumpur - - John Meurer Advocate Staffing Denver Colorado - Chen Teh JDP Search Group Cleveland Ohio -