RICA O. MERANO
Lot 34 Block 17 Sunriser Ave Sunriser Village Llano Caloocan City I - I-
OBJECTIVE
Obtain a position as a Virtual Assistant.
HIGHLIGHTS
Excellent English communication skills, oral and written
Excellent interpersonal skill
Proficiency in Microsoft Office (Excel, Word, PowerPoint)
Excellent experience in customer care service and problem resolution analysis
Ability to do efficient multitasking
Enthusiastic team player and team member
WORK EXPERIENCE
CONVERGYS PHILIPPINES- February 3, 2014 to July 16, 2017
Delta Bldg. UP- Ayala Technohub Diliman, Quezon City
Business Investigation and Enterprise Risk & Compliance Analyst for Dun and Bradstreet
Updating and creating comprehensive business report of registered companies in the United States of America through executive interview.
Identify corporate family linkages, public record filings.
Verify the existence of a registered business or organization
Verify Profile the size, scope, and nature of a business
Confirm legal information
Marketing Maintenance US
Outbound Calling to gather business information
Data Encoding
STARTEK PHILLIPINES – January 2012 to January 2014
eTon Cyberpod Bldg., Ortigas Ave, Quezon City 1110
Customer Service Specialist for Comcast
Helping customers resolve their issues with the television, phone and internet service.
Assist customer in paying their bills via Customer Service Representative.
Upsell.
Provide high level of customer service.
EDUCATION
MANILA CENTRAL UNIVERSITY
Bachelor of Science in Medical Technology
June 2007- March 2012
PERSONAL PROFILE
Gender:Female
Age:29
Religion:Roman Catholic
Birthdate: January 14, 1988
Birthplace:Quezon City
Nationality: Filipino
Reference is available upon request.