Rica Mae Tiu

RICA MAE S. TIU Phone #: - email:-Age: 26 Birthdate: September 9, 1998 Location: Mandaue City, Cebu, Philippines Professional Summary: “Results-oriented engineering professional with 4+ years of experience in process improvement, data analysis, supply chain, e-commerce, accounts payables, bank reconciliations, and customer service. Proven track record of driving revenue growth through data-driven decision-making and lean processes. Seeking to leverage expertise in retail, industrial, e-commerce, construction, or service industries.” Core Competencies: • • • • • • • • • Process Optimization Supply Chain Management Cost Reduction & Efficiency Improvement Inventory Control & Warehouse Management Dispute Specialist Shipping Management Accounts Payable Specialist Bank Reconciliations Case Management Specialist Professional Experience: • DEBTORS AND TREASURY VA Bax Music LTD – Netherlands July 2024 – March 2025 o Sending payment reminders to customers who are in owe to the company. o o Reconciling debtors’ account Clearing and Reconciliation of Vendors’ List o Reconciled the- backlogs of the Creditors’ List o Reconciliation of Suspense Accounts • BUSINESS DEVELOPMENT OFFICER A-Z Animal Wellness International Veterinary Corp – Cebu, Philippines February 2021 – May 2024 o Lead officer of the unit: (3) Business Analyst and (1) Auditor o Lead the execution of business development projects, from initial concept through to successful implementation. o o o o Implemented process improvements and achieved the sales target of 50% for the Q2 of 2024 to all branches. Created Key Performance Indicators (KPIs) to easily monitor and measure sales and performances. Provided technical training and guidance to receptionists, cashier, handler, groomer, and junior team members making sure we are aligned to company’s values and goals. Overseeing project timelines, resource allocation, and cost management to ensure on-time, within-budget delivery, • CASE MANAGEMENT SPECIALIST BuySpry LTD – USA December 2022 to December 2023 o Created cases for any filed reports for: Damaged, Missing, and Not Delivered Items. Sent cases to FedEx and DHL. o Update inventory of Ebay & Walmart o Successfully reimbursed from FedEx and DHL amounting to $2,300.00 for Q1 & Q2 of 2023. o Trained to file FBA Cases in Amazon Seller Central. • CUSTOM CLEARANCE ADVISOR TechMahindra – Cebu, Philippines October 2020 – February 2021 o Monitors the import and export shipments via UPS (United Parcel Service). o Generate reports and encodes data to the system per shipments. o Doing outbound calls to confirm the receiver of the package. o Creating dispatch schedules to UPS Drivers. Seminars/Trainings Attended: QUICKBOOKS ONLINE PRO-ADVISOR Digital Bytes Services January 2024 SPEAKER – NONVERBAL COMMUNICATION Receptionist Symposium November 21-22,2023 CERTIFIED LEAN SIX SIGMA – YELLOW BELTER AskLex Academy January 2021 – February 2021