Rica Generoso

RiCA Dalisay Generoso 149 Ermin Garcia Street Cubao, Quezon City ·-- I am now seeking an entry level position and keen to retain a good career in work from home environment. Despite being out of my career for more than a year, I have still kept up to date with my computer skills and I will be grateful to re train and learn what I need to ensure that I am successful in a role that I get. Experience 1995 – 2002 Primary Assistant to the restaurant manager, mcgeorge food inc Supervise people and manage restaurant systems to achieve total customer satisfaction, sales growth and optimum profit 2002 – 2009 owner, rai and migs kitchen Effective managed overall operations of a small owned food business Kept business running efficiently and profitably 2009 - 2010 WELFARE ASSISTANT, GROUP 4 SECURICOR United Arab Emirates Assisting Welfare Officer in safeguarding and protecting expatriates in work environment Counsel on general issues like company rules, regulations, procedures and discipline Providing appreciation and participation in sports, games, social and cultural events 2011 - 2014 SALES AND MARKETING MANAGER, LINA VITAN CATERING Planned and provided catering services for a wide variety of events, ranging from weddings and reunions, to corporate meetings and conventions Developed and created innovative sales and marketing strategies Steady increase in sales of 2 to 4 percent each year EVENT COORDINATOR Worked closely with each client through entire process, from initial sales to event proper Developed and marketed Theme Parties for Weddings, Debut and Corporate events APRIL 2014 – DECEMBER 2014 EVENTS OPERATIONS MANAGER, TAHIR’S GREAT RECIPES INC Played a key role in the startup of a new fine dining establishment Conceptualized and created the restaurants events place Lead and manage the team in all aspects of the department and ensure service standards are followed DECEMBER 15, 2014 – MAY 20, 2017 SALES ASSOCIATE 1, CONVERGYS PHILIPPINES INC Managed customer calls and chats effectively and efficiently in a complex, fast paced and challenging call center environment Addressed and resolved customer complaints empathetically and professionally Education 1993 BACHELOR OF ARTS IN ASIAN STUDIES, DE LA SALLE UNIVERSITY Thesis Gold Awardee Skills Employee management and training Ability to work effectively with different personalities Having a “Yes I can” and “Do it now” attitude Personalized consultative sales and proactive follow up Excellent time management skills