RICA BOLAÑOS
Profile
Dedicated Customer Service Representative with almost 3 years
of experience in delivering high-quality support and ensuring
customer satisfaction. Adept at communication, problem-solving,
and multitasking in fast-paced environments. Proven track record
in managing inquiries, resolving issues promptly, maintaining a
professional demeanor, and committed in providing exceptional
support and contributing to the success of the team.
Work Experience
Mcdonald’s
Education
Pambayang Dalubhasaan
ng Marilao
Service Crew
. Greeting and assisting customers in a friendly and
professional manner.
2018
. Providing an overall positive dining experience for
customers.
Bachelor of Science in
To u r i s m an d Ma n a g e m e n t
. Handling customer inquiries and resolving complaints
promptly and courteo usly.
-
Our Lady of Fatima
University
Great Deals E-commerce
Ac c o un t an c y , and bu s i ne ss
ma n a g e m e n t
Production Quality Control Staff
-
2019
. Responsible for ensuring that products meet
-
established quality standards and specifications.
2020
. Involves inspecting products, identifying defects, and
Skills
collaborating with the production team to address
quality issues.
.
.
.
.
.
Customer Service
Communication Skills
Teamwork
Emotional Intelligen ce
Computer Proficiency
· Organizational Skills
Customer Service Representatives
Telus International Ph
. The first point of contact for our customers, providing
exceptional support and ensuring a positive customer
experience.
-
. Ability to handle various customer inquiries, resolve
La n g u a g e
issues efficiently, and provide detailed information
about products and services.
English
References
Filipino
Jhona May Lucio
Kathy Leigh Aglipay
Sister
Workmate at Telus International PH
Phone:
-
Phone:
-