Ric Anthony L. Gonzales
Mobile #: (-
Email:-Home Address: 34 P. Montoya Street Barangay Población 4 Silang, Cavite 4118 Philippines
Zoom Personal Meeting ID:- | Skype Name/ID: live:.cid.aa952400f5c1d2a5
PROFESSIONAL SUMMARY
I have diverse job experiences across various industries, including fast food chains, hypermarkets, retail furniture,
information technology, and manufacturing industries. I have excelled in every role assigned to me, from kitchen
crew and baker to sales associate, customer service executive, technical support, quality assurance, machine
operator, and technical pre-sales engineer. Throughout my career, I have received numerous awards and
promotions, with notable achievements such as being named Employee of the Year held at a prestigious hotel
in Dubai. My track record is filled with excellent customer service, sales growth, and high satisfaction for both
companies and customers. I am eager to expand my knowledge in related fields, seek advancement
opportunities, and contribute to the success of an organization.
WORK EXPERIENCE
Pre Sales Engineer, SaaS (Software as a Service) WMS Warehouse Management System
Cubework a Unis/Unisco Company October 28, 2024 to January 16, 2025 (a start-up branch office in Makati which shuts down)
Provide technical and functional demonstrations of our cloud-based WMS software to prospects.
Sr. Associate, Pre-Sales Solution Design (promoted from Associate III)
Ingram Micro Philippines July 15, 2019 to October 27, 2024
Configure and provide pre sales support for the Dell (server, storage, networking) through solutions analytically.
Senior Agent – T-Mobile Prepaid Account
RMS Collect Inc. (an iQor Company) March 18, 2019 to May 16, 2019
Assisting customers on their prepaid account.
BVOIP Tier 2 - AT&T Network
Sykes Asia Enterprises, Incorporated August 13, 2018 to February 15, 2019
Monitor and troubleshoot Cisco and Edgewater managed routers for PRI and SIP handoff.
Network Management Associate - AT&T Tier 1.5 (AT&T TSS/VPN Tunneling Services/Remote Access Services)
Sykes Asia Enterprises, Incorporated January 8, 2018 to August 12, 2018
Assisted technicians and end users facing network problems.
SALES EXECUTIVE & CUSTOMER SERVICE EXECUTIVE/ Sep. 2012 – Nov. 2017
Homes R Us UNITED ARAB EMIRATES September 2012 – November 2017
In charge to do multiple jobs in the showroom from Selling to Customer Service task
CUSTOMER SERVICE REPRESENTATIVE
Aegis People Support & KGB Philippines (former INFONXX) Feb - Mar 2011 & Apr - May 2012
Provide customers with product and service information.
SENIOR STAFF (Roastery staff/ Mar. – Aug. 2007, Coffee Shop staff/ Sep. 2007, Baker/ Oct. 2007 – Jan. 2011)
Carrefour Avenues Mall KUWAIT March 2007 – January 2011
Multitask jobs in Hypermarket.
STOCK CLERK
Kultura Filipino Mall of Asia November 2006 – March 2007
Maintains the orders by receiving, unpacking, and inspecting merchandise as it arrives, tagging and inventory.
PACKING ASSISTANT
Euro-Med Laboratories Phil. Inc. March 2006 – August 2006
Final inspection and packaging goods that are ready to be sent out for delivery.
PRODUCTION WORKER (manufacturing)
TAIFINI Copper and Semi-Conductor Inc. June 2005 – February 2006
Operating production line equipment.
SALES CLERK (part time - working student)
7-Eleven October 2004 – March 2005
Provide prompt, efficient and courteous customer service. Maintain a clean, customer friendly environment in the store.
KITCHEN CREW (part time - working student)
Jollibee Food Corporation Trece Martirez Cavite June 2004 – September 2004
Perform cooking operation on all food chain products - burgers, fried chicken, pies and all food products provided and sold
by the company with high standard of self-sanitation and hygiene.
SERVICE CREW (part time - working student)
Jollibee Food Corporation Tagaytay City October 2003 – March 2004
Take orders from customers and present them as requested.
QA/QC INSPECTOR
NAGANO Seiko, Inc. December 2002 – May 2003
Responsible for assuring and checking of products through visual and dimensional inspection
SCHOOL EDUCATION
Computer System Servicing NC II
TESDA – Technical Vocational Education and Training (TVET)
Issued on August 13, 2022 – Valid until August 12, 2027
Technical Courses
Kabayan Institute by ITC, United Arab Emirates | August 2015 – November 2015
Graduated | CCNA (Certified Cisco Network Associate), Basic HTML (Web Design), Keyboard/ Piano Lesson.
Bachelor of Science in Civil Engineering
Cavite State University, Indang Cavite Philippines | March 2000 – March 2005
Undergraduate.
SKILLS
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Effective Communication & Selling Skill. – Yearly Top Salesman while working with Homes R Us in Dubai.
Excellent Customer Service Skills. – 2015 Employee of the Year.
Knowledgeable in Microsoft Office programs up to latest version,
Ticketing System for reporting issue, networking tools
Knowledgeable in video & photo editing programs like Adobe Photoshop.
Knowledge in Computer and peripheral devices.
Highly talented in Configuring & Troubleshooting devices from phones to computer and peripherals.
Responsible team player.
Dedication and hardworking.
Self-learner.
Self-motivation.
Excellent Customer Service Skills.
Distinct service orientation.
Possess strong performance & results orientation.
High level analytical & creative problem-solving.
Flexible & Creative.
Resilient and fun to work with
AWARDS & CERTIFICATES
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Microsoft Certified: Security, Compliance, and Identity Fundamentals | December 12, 2022
Certificate Number: 81A019-95FPD8
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Microsoft 365 Certified: Fundamentals | November 15, 2021 Certificate Number: B6C64V-A85636
Microsoft Certified: Azure Fundamentals | November 13, 2021 Certificate Number: 06AFCJ-1A5445
Highest Productivity (Sykes Enterprises, Inc.) | June 2018
CompTIA A+ Certified | June 2016 –June 2019
Employee of the Year 2015 (Lals Group) |Award given May 2016
CCNA Certified (Cisco Routing & Switching) |March 2016 – March 2019
Employee of the Month x 4 (Homes R Us) |Dec. 2012, May 2015, Jan. 2016, Oct. 2017
International Food Hygiene training with certificates
Customer Service training with certificates
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Selling Skills training with certificate
Basics of Power BI with certificate
AI (Artificial Intelligence) trainings with Google, Microsoft, and Intel with certificates
Supply Chain and Operations Management Tips training with certification
Inside Sales training with certificate
Below are just few of numerous training certifications, top awards, and outstanding recognitions, along with appreciations
from both customers and colleagues that I've received:
