Rianna Deposoy

RIANNA R. DEPOSOY 1510 Vinia Residences + Versaflats by Filinvest Phil-am, QC Phone:- Email:- Objective To be able to apply my knowledge and gain experience. To develop my skill and help for the company’s advancement. Work Experience VXI Global Holdings, Inc. December 2021 – Present Quality Analyst AT&T MSS and AT&T CRS Assigned to do call audits with a designated team monthly. Assigned update and send daily reporting’s. Conducting escalation roadshows to help the operations. Weekly calibration with clients. VXI Global Holdings, Inc. January 2020 – December 2021 Account Associate – Sales AT&T Mobility Sales and Service Handling Mobile, Tablet, Wearable and Mobile Hotspot Handling Sales and Services Providing basic troubleshooting Cross-trained for U-Verse and DIRECTV combine billing Flex Support for Nesting Agents Concentrix Technical Support Representative May 2019 – July 2019 Samsung US Supporting Android Mobile, Tablet and Wearable devices Providing precise Troubleshooting for each issue. Creating Job Report if device needs repair Technical Support Representative March 2018 – May 2019 Samsung Australia Supporting Brown Goods Products: TV, Audio devices, etc. Providing precise Troubleshooting for each issue. Callback for follow up and updates Support Nesting Agents TPG Technical Support Representative May 2017 – March 2018 Handling ISP Supporting ADSL and NBN Service for Australia Reading Fault line issue Supporting Email Clients Startek June 2016 – May 2017 Technical Support Representative - Tier 1 Time Warner Cable/Charter Spectrum Cable TV, Internet and Phone Service Support Billing related inquiries Sales Upgrade (Cable, Internet or Phone Service) TeleTech September 2015 – April 2016 Technical Support Representative – Tier 2 NHD Time Warner Cable Modem activation Internet technical support Billing inquiry Sales Upgrading internet tier Arvato Corporation March 2015 – September 2015 SMB Account Professional Bing Ads – B2B Chat Support for APAC, EMEA, NA clients Providing e-mails for resolution and follow up Calling back customers for account verification and follow up Concentrix CorporationMay 2014 – January 2015 Account Specialist – Loyalty DISH Handle Disconnected Account Saving Customer Restart Account Billing Specialist Troubleshooting Transcom Worldwide Philippines Inc. November 2012-February 2014 Technical Support Representative COMCAST - SIK-Tier 2 Assisting customer Provide possible solution to the concern Provide good customer service Activations Processing Trouble Call Training/Achievement Lean Six Sigma White Belt – September 2022 Top Agent for Perfect Attendance, Concentrix, June 2018 Certified Tech Agent, Concentrix, October 2014 Top 2 VOC Champion for “Voice of the Customer”, Tanscom Manila, March 2013 Top 2 VOC Champion for “Voice of the Customer”, Tanscom Manila, June 2013 Education Arellano University, Manila - Bachelor of Science in Computer Science Major in Information Technology STI College, Muñoz EDSA 2008 – 2010 Bachelor of Science in Computer Science Personal Background Born on July 26, 1991. Fluent in English and Filipino. Knowledgeable in Microsoft Office, C++, JAVA, Visual Basic VB.net, PHP. Computer Literate. Well disciplined, fast learner and can quickly adjust to any working environment. Goal oriented, responsible, hardworking and enjoys challenges. Character Reference To be furnished upon request.