Ria Roxannie Andal
Access Control Officer
Experienced technical support looking to learn new skill. Strong desire to learn and grow on the job.
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Quezon City, Philippines
EDUCATION
linkedin.com/in/riaroxannieandal
SKILLS
Bachelor of Science in Computer Science
AMA Computer University
MS Office Applications (Excel, Word, Powerpoint)
05/1998 - 08/2001,
Technical Support
Quezon City Philippines
Technical Writing
Shared Folder Administration
WORK EXPERIENCE
Email Handling and Management
Access Control Officer
Philippine Bank of Communications
06/2021 - 06/2023,
Active Directory
Makati City, Philippines
Tasks
Calendar Management
Typing
Canva
Visio
Time Management
Supports all access management control activities across all
bank-system applications.
Maintain system access in accordance with company policy.
Evaluates existing access to ensure access levels remain
commensurate with job responsibilities.
Responsible for evaluating access management systems to
show continued improvements of provision processes and
operations.
Helpdesk Analyst/Technical Services
Officer
Philippine Bank of Communications
03/2013 - 05/2021,
PERSONAL PROJECTS
OSTicket & Sapphire Ticketing System (2014 - 2019)
System testing and documentation
LANGUAGES
Filipino
English
Native or Bilingual Proficiency
Native or Bilingual Proficiency
Makati City, Philippines
Tasks
Respond to all phones, email and ticket via IT ticketing
system and walk- in technical support for all employees by
onsite or remote desktop support.
Logged all end user concerns in IT ticketing system and
endorsed non- technical concern (such as application,
network, security) to other ITG support unit.
Monitor and follow up closure of tickets. Prepares periodic
reports such as Weekly ticket status, Month-end ITG
performance and Project Progress reports and the likes.
Manages user ID and passwords via Active Directory and
other bank application system.
Assist in the preparation of policies and procedures related
to the supported access management. Modify workflows if
necessary in line with the changes in the organization.
Reviews and updates existing company’s IT Desk Manuals to
comply with the changes in the bank’s processes.
Leads testing of ticketing service project (along with the
Vendor & production support) and shared folder software
library.
Prepares project documentation of the finished projects
that includes role profile matrix, user and technician’s
manuals, project closure and the likes.
Research and test possible IT Software library available
online.
INTERESTS
Photography
Languages
