MARIA ANTONETTE
OCA
Virtual Assistant
Contact
Professional Experience
Phone
2023
-
–
2025
Email
Administrative Assistant
Skylight Technologies l West Hollywood, California, United
States
-
Assisted renters with building details and tour bookings in real
estate
Address
Managed renter applications and background checks for real
Gen. Trias, Cavite, Philippines
estate
Processed applications and lease agreements with Salesforce,
DocuSign, and AppFolio in real estate
Education
Handled invoices via RealPage Ops and VendorCafe, updating
Salesforce in real estate
Certification in
Manufacturing Technology
National College of Science
and Technology
2022
–
2023
Skills
Agent and Renter coordination
-
Email and chat communication
Email management
Inbound and outbound call
handling
Calendar management
CRM software management
Online research
Language
English
Virtual Assistant
Rocket Station l Dallas, Texas, United States
Followed script-driven call flows and handled objections as a
real estate cold caller
Sourced leads, performed skip tracing, and researched
properties and comparables for real estate
Created basic spreadsheets using Google Sheets for real
estate administration
Performed basic graphic design using Canva for social media
in real estate
Managed basic maintenance work orders for property
management
Addressed inquiries and coordinated transactions via
phone/email for property management customer service
Appointment setting
Data entry
Yellowbird Realty l Jacksonville, Florida, United States
Managed job postings on Indeed and LinkedIn for recruitment.
Extracted property data from public records, then skip-traced
for real estate
Organized and tracked leads on Salesforce, maintaining
master lists for real estate
Researched property owner details and foreclosure info via
public records for real estate
2016 - 2020
(Undergraduate)
Basic transaction coordination
Executive Assistant
2021
–
2022
Customer Service Representative
Teletech Philippines l Laguna, Philippines
Corresponded with customers to resolve issues and concerns
via call, email, and chat
Assisted customers in looking for the best hotels for vacation
or business trips
Processed special requests, modifications, and cancellations
on the customers' reservations
MARIA ANTONETTE
OCA
Virtual Assistant
Professional Experience
2019
–
2020
Customer Service Representative
Alorica by the Bay l Pasay City, Metro Manila, Philippines
Worked to resolve complaints, problems, or questions while
demonstrating professionalism and courtesy to customers
Helped customers in tracking orders and confirming payments
Assisted customers in identifying issues and explained solutions
to restore service and functionality
2016
–
2018
Food Handler and Team Leader
Leslie Corporation l Paranaque City, Metro Manila, Philippines
Managed crew schedules and resolved conflicts in the
restaurant industry
Oversaw store ledger and innovated sales strategies in the
restaurant industry
Trained new crewmembers and attended product seminars in
the restaurant industry
Audited daily products and ensured cleanliness within the
restaurant industry
2015
–
2015
Counter Crew
Jollibee Corp. l Gen. Trias, Cavite, Philippines
Managed transactions using a point of sale system
Helped with the cleanliness of the workstation and observed
proper hygiene
Created a sales report at the end of the shift
2012
–
2014
Production Operator Trainee
Cavite Export Processing Zone l Rosario, Cavite, Philippines
Handled sensitive raw materials on a production line in
manufacturing.
Aided in machine maintenance and ensured consistent daily
output in manufacturing.
Fed raw materials into semi-automated machines for assembly in
manufacturing.
Inspected products for quality and submitted performance reports
in manufacturing.
