Ria Diana Salazar

RIA DIANA S. SALAZAR # 76 Bulelak St. Malanday Marikina City Philippines Mobile #:- Email add:-Skype:-   OBJECTIVES: To work in a prestige company, secure a professional position enabling upward mobility that would bring out my potential thru challenging task, teamwork, mentoring and continuous learning environment.     WORK EXPERIENCES:   Hewlett Packard Enterprise Customer Service Representative III Accor Hotels August 03, 2015- December 09, 2016 Job Description: Main job is to answers customer’s after stay complaint via email and take calls in reference to their loyalty program. If cases cannot be handled onset of the call we process escalation for next possible resolution. Validate stay and check eligibility for possible earning of loyalty points. VXI Holdings TSR- Att Uverse June 18 2014- July 21, 2015 Job Description: Help customer in troubleshooting on their issues with internet connectivity issues; help them make their television working and assure them that phones are working fine. Triple play service that everything runs thru the internet. Provide basic upselling details about new products and assist customer in their basic billing concerns. Sutherland Global Solutions TSR – Apprentice Lenovo April 2012- Feb 2014 Job Description: Help customer troubleshoot issues with their computer in terms of hardware or software issue. If issue cannot be resolved over the phone will create dispatch for technicians visit and assures that issue is resolved. Was promoted as an apprentice or a Subject Matter Expert- main role is to take supervisors call and perform coaching. Monitors agent performance if meeting weekly goals to assure that each one of them will hit the target by the end of the month. Teletech Holdings Inc. Teletech Lipa- TSR Hewlett-Packard October 3,2008- October 19, 2009 Job Description: Help customer troubleshoot issues with their computer in terms of hardware or software issue. If issue cannot be resolved over the phone will create dispatch for technicians visit and assures that issue is resolved. Advanced Contact Solutions Inc. CSR- CHCS/ Globe Telecom August 2004- March 2008 Job Description: Globe Customer Service. We provide services such as queries about how to share a load; autoload max and handles complaint when they experience discrepancies on their load, Handles postpaid account. Major role is to take care of activating services such as GPRS, MMS and manage their bills. Activate and deactivate services upon request. Assist customer on their medical claims. Ensures clients benefits and the coverage of their medical insurance. EDUCATIONAL ATTAINMENT:   TERTIARY University of Batangas AB Mass communication-   SECONDARY Dr.Juan A. Pastor Memorial National High School Talaibon Ibaan Batangas-   PRIMARY Tulay Elementary School Tulay Ibaan Batangas- PERSONAL INFORMATION: Nick name: Yanna                                      Birthday: October 27, 1982   Age: 34 Birth Place: Catbalogan Samar Philippines I hereby certify that the above information is true and correct to the best of my knowledge and ability.     _____________________                                                       Ria Diana S. Salazar