Ria B.

R B CONTACT NINA RIA BERDEN Product manager ABOUT Extensive background in IT ranging from quality assurance to development to project coordination and management. Consistent end-to-end project delivery that meets client requirement. Proven record in handling projects and tasks that aim to fulfill customer's needs and satisfaction. CORE QUALIFICATIONS COMPUTER SKILLS Project management Business analysis Project coordination/monitoring Quality assurance Microsoft Office Suite Academic writing and research Amazon product research Virtual assistance Shopify store creation Google Apps Canva Trello/Asana Amazon/Shopify Mailchimp/Wordpress EDUCATION BACHELOR OF SCIENCE IN COMMERCE MAJOR IN INFORMATION SYSTEMS MANAGEMENT 2001 University of Santo Tomas Manila, Philippines EXPERIENCE FREELANCE WRITER/ONLINE ENGLISH TEACHER Jul 2018 - present Deliver prompt articles and research work based on the requirements provided. Conduct one-on-one online English teaching class to foreign students with focus on proper grammar and pronunciation, wide vocabulary, comprehension and enhanced listening. PRODUCT MANAGER BDO Unibank Inc. | Mar 2016 - Apr 2018 Responsible for understanding the needs of customers and prospects, business opportunities and threats for assigned card products. Ensure that new products are rationalized and developed, or existing products modified, to meet business opportunities consistent with overall company strategy. Plan new and diverse product launches, as required, with concerned units, to ensure that new products meet planned revenue and volume targets and/or develop strategies/tactics to gain market share and grow liabilities through new products and existing services. Facilitate solutions to systemic product problems. Ensure that all concerned units involved in customer servicing delivers excellent servicing according to customer needs and expectations. Lead project team in implementing new product initiatives/programs, or enhancement to existing products, in a timely and effective manner. R B CONTACT EXPERIENCE ASSISTANT MANAGER, MARKETING AEON Credit Service (Asia) Co., Ltd | Feb 2010 - Oct 2015 Directly involved in planning, designing, implementation and management of online applications as part of digitalization of the company's services: Facilitated regular meeting to monitor the progress and the functionality, discuss issues and recommend enhancements. Assisted in the project manager's monitoring and follow up and follow through tasks at hand for Virtual prepaid card. COMPUTER SKILLS Microsoft Office Suite Google Apps Canva Trello/Asana Amazon/Shopify Mailchimp/Wordpress EDUCATION BACHELOR OF SCIENCE IN Conducted User Acceptance Testing to ensure requirements are met and satisfied; review and sign related documentation to confirm overall project tracking; instigate cross-training with other departments to streamline workflow and project completion. Spearheaded optimization and automation of existing web site features with electronic statements, mobile loan, credit limit adjustment. Initiated execution of more comprehensive web analytics; study feasibility of new function like real-time chat and points exchange. ANALYST/PROGRAMMER AEON Credit Service (Asia) Co., Ltd | Jul 2005 - Jan 2010 COMMERCE MAJOR IN Worked collaboratively with delivery partners and related stakeholders in INFORMATION SYSTEMS gathering, translating, clarifying requirements and defining design options in the MANAGEMENT enhancement of credit judgment system. 2001 Reviewed and conducted systems analysis and design to ensure requirements are University of Santo Tomas Manila, Philippines met; changes are well-documented. Performed troubleshooting and support for existing systems related to credit judgment and ATM web programs. QUALITY ASSURANCE ANALYST Deltek System | Sept 2001 - Dec 2004 Primary responsibilities included: Interpret design specifications; Test applications; Conduct functionality trainings; Write documentations; Prepare QA testing procedures.