Rhys Christian A. Ledda
Contact #:-
Email Address:-Residence: Santa Rosa City, Laguna/Guadalupe Nuevo, Makati
Objective
Results-driven professional with a wide range of skills and a passion for optimizing processes. Seeking a role
that values versatility, where I can utilize my expertise to identify and implement innovative solutions, drive
efficiency, and support organizational growth.
Education
- Bachelor of Science in Avionics Technology
PATTS College of Aeronautics - 2018
Experience
Safety Officer 3
Cognizant Technology Solutions (February 2024 – Present)
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Appointed Safety Officer 3, and trained First Aider
Monitors the working conditions in building
Provides First Aid to employees when needed
Keeps track of headcount requirements for the company to be compliant.
Subject Matter Expert
YouTube (February 2023 – Present)
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Respond promptly to inquiries from agents seeking clarification on information
Determine the optimal approach to address specific cases
Verify reports on issues received by the social listening team
Initiate ticket creation upon reaching predefined thresholds
Offer coaching sessions to agents to enhance their skills and knowledge
Provide feedback in our knowledge base to ensure information accuracy at all times
Monitor the queue for report spikes
Engage with clients to discuss and improve processes
Quality Research Coordinator
YouTube (September 2020 – February 2023)
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Appointed as one of the POC for the pilot department when the supervisor was engaged
Created a knowledge base site using Google Sites for the department in its infancy stage to assist
others in navigating through training documents that needed to be reviewed on short notice
Facilitated group discussions to enhance departmental processes, pinpointing employee concerns and
documenting crucial feedback for client consideration, thus ensuring alignment with client needs.
Diligently monitors TV programs and stations for glitches and issues
Promptly reports identified issues to expedite resolution by creating tickets
Adjusts program schedules to ensure accuracy and accommodate changes
Participates in strategic discussions concerning the execution of marquee events
Validates the precision of program titles, descriptions, and related details
Customer Service Representative
YouTube (February 2020 – September 2020)
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Delivers comprehensive customer support covering services, billing, enrollment, and cancellations via
phone, chat, and email
Facilitates seamless service activation by guiding customers through device setup during onboarding
Provides troubleshooting assistance for devices across chat, phone, and email channels
Assists customers in fraud prevention measures to safeguard their accounts and transactions while
using the service.
Royal Service Agent
Accor Hotels (March 2019 – February 2020)
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Handles guests' calls for room service, ensuring prompt and accurate assistance.
Manages inquiries related to food and beverage options, providing detailed information and taking
orders as needed.
Coordinates taxi services for guests, arranging pickups and drop-offs according to their preferences.
Addresses hotel inquiries, such as room availability, amenities, and reservation details.
Provides recommendations and information about local tourist attractions to enhance guests'
experiences.
Manages emergency situations by promptly assessing and responding to guests' needs and
coordinating appropriate actions.
Swiss Service Agent
Accor Hotels (March 2019 – February 2020)
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Handles guests' calls for room service, ensuring prompt and accurate assistance.
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Manages inquiries related to food and beverage options, providing detailed information and taking
orders as needed.
Coordinates taxi services for guests, arranging pickups and drop-offs according to their preferences.
Addresses hotel inquiries, such as room availability, amenities, and reservation details.
Provides recommendations and information about local tourist attractions to enhance guests'
experiences.
Manages emergency situations by promptly assessing and responding to guests' needs and
coordinating appropriate actions.
Customer Service Associate
General Motors (May 2018 – September 2018)
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Delivers comprehensive customer support, addressing inquiries related to services, billing,
enrollment, and cancellations effectively over the phone.
Guides customers seamlessly through the setup process for their devices during onboarding, ensuring
hassle-free service activation.
Proactively connects customers to supplementary services like roadside assistance and emergency
services, enhancing their overall satisfaction.
Assists customers in implementing robust fraud prevention measures, safeguarding their accounts
and transactions with confidence.
Private Tutor
Freelance (March 2010 – September 2016)
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Developed customized lesson plans for students in subjects including mathematics, science, language
arts, history, and foreign languages.
Provided one-on-one instruction to students, ensuring comprehension and mastery of the material.
Assessed students' strengths and weaknesses to identify areas for improvement and developed
strategies to address them effectively.
Encouraged active student participation and engagement through interactive teaching methods,
hands-on activities, and constructive feedback.
Monitored student progress and adjusted teaching techniques as necessary to ensure academic
growth.
Skills & Abilities
LEAN Six Sigma
Stress Management
Organizational Skills
Customer Service
Ethics
Leadership and Presentation
MS Office (Word, Powerpoint, Publisher,
Excel)
Video Editing (Sony Vegas)
Photography
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English Proficient
First Aid with Basic Life Support
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