Rhys Christian Arceleta Ledda

Rhys Christian A. Ledda Contact #:- Email Address:-Residence: Santa Rosa City, Laguna/Guadalupe Nuevo, Makati Objective Results-driven professional with a wide range of skills and a passion for optimizing processes. Seeking a role that values versatility, where I can utilize my expertise to identify and implement innovative solutions, drive efficiency, and support organizational growth. Education - Bachelor of Science in Avionics Technology PATTS College of Aeronautics - 2018 Experience Safety Officer 3 Cognizant Technology Solutions (February 2024 – Present) - Appointed Safety Officer 3, and trained First Aider Monitors the working conditions in building Provides First Aid to employees when needed Keeps track of headcount requirements for the company to be compliant. Subject Matter Expert YouTube (February 2023 – Present) - Respond promptly to inquiries from agents seeking clarification on information Determine the optimal approach to address specific cases Verify reports on issues received by the social listening team Initiate ticket creation upon reaching predefined thresholds Offer coaching sessions to agents to enhance their skills and knowledge Provide feedback in our knowledge base to ensure information accuracy at all times Monitor the queue for report spikes Engage with clients to discuss and improve processes Quality Research Coordinator YouTube (September 2020 – February 2023) - Appointed as one of the POC for the pilot department when the supervisor was engaged Created a knowledge base site using Google Sites for the department in its infancy stage to assist others in navigating through training documents that needed to be reviewed on short notice Facilitated group discussions to enhance departmental processes, pinpointing employee concerns and documenting crucial feedback for client consideration, thus ensuring alignment with client needs. Diligently monitors TV programs and stations for glitches and issues Promptly reports identified issues to expedite resolution by creating tickets Adjusts program schedules to ensure accuracy and accommodate changes Participates in strategic discussions concerning the execution of marquee events Validates the precision of program titles, descriptions, and related details Customer Service Representative YouTube (February 2020 – September 2020) - Delivers comprehensive customer support covering services, billing, enrollment, and cancellations via phone, chat, and email Facilitates seamless service activation by guiding customers through device setup during onboarding Provides troubleshooting assistance for devices across chat, phone, and email channels Assists customers in fraud prevention measures to safeguard their accounts and transactions while using the service. Royal Service Agent Accor Hotels (March 2019 – February 2020) - Handles guests' calls for room service, ensuring prompt and accurate assistance. Manages inquiries related to food and beverage options, providing detailed information and taking orders as needed. Coordinates taxi services for guests, arranging pickups and drop-offs according to their preferences. Addresses hotel inquiries, such as room availability, amenities, and reservation details. Provides recommendations and information about local tourist attractions to enhance guests' experiences. Manages emergency situations by promptly assessing and responding to guests' needs and coordinating appropriate actions. Swiss Service Agent Accor Hotels (March 2019 – February 2020) - Handles guests' calls for room service, ensuring prompt and accurate assistance. Page 2 - Manages inquiries related to food and beverage options, providing detailed information and taking orders as needed. Coordinates taxi services for guests, arranging pickups and drop-offs according to their preferences. Addresses hotel inquiries, such as room availability, amenities, and reservation details. Provides recommendations and information about local tourist attractions to enhance guests' experiences. Manages emergency situations by promptly assessing and responding to guests' needs and coordinating appropriate actions. Customer Service Associate General Motors (May 2018 – September 2018) - Delivers comprehensive customer support, addressing inquiries related to services, billing, enrollment, and cancellations effectively over the phone. Guides customers seamlessly through the setup process for their devices during onboarding, ensuring hassle-free service activation. Proactively connects customers to supplementary services like roadside assistance and emergency services, enhancing their overall satisfaction. Assists customers in implementing robust fraud prevention measures, safeguarding their accounts and transactions with confidence. Private Tutor Freelance (March 2010 – September 2016) - Developed customized lesson plans for students in subjects including mathematics, science, language arts, history, and foreign languages. Provided one-on-one instruction to students, ensuring comprehension and mastery of the material. Assessed students' strengths and weaknesses to identify areas for improvement and developed strategies to address them effectively. Encouraged active student participation and engagement through interactive teaching methods, hands-on activities, and constructive feedback. Monitored student progress and adjusted teaching techniques as necessary to ensure academic growth. Skills & Abilities      LEAN Six Sigma Stress Management Organizational Skills Customer Service Ethics     Leadership and Presentation MS Office (Word, Powerpoint, Publisher, Excel) Video Editing (Sony Vegas) Photography Page 3   English Proficient First Aid with Basic Life Support Page 4