Rhyan Cruz

 RHYAN O. CRUZ 856 Unit-3B E. Pantaleon St. Barangka Ibaba, Mandaluyong City -- Career Objective: Seeking challenging work whereby I could utilize, perform and accomplish, and enhance my knowledge, and contribute to the growth of the organization with my skills and experience. Work Experiences Underwriters Laboratories (UL) Verification Services Philippines PLC. (May 25, 2015 – Present) 22/F Enterprise Center Tower 2, Ayala Avenue cor. Paseo De Roxas, Makati City, Philippines 1226 Engineering Project Handler. Supervises the work of the Delivery Team. Training of newly hired staff. Takes charge in assigning projects to handlers and ensures monitoring sheet is always up to date. Takes charge in answering queries regarding regulatory standards in a specific country. Takes charge in monitoring and updating of country manuals to be used in application submission. Quality checking of submittal packages of handlers. Representative of process improvement team in Philippines site. Create and submit application package to Telecom Regulators in order to obtain Type Approval Certificates for Products containing radio technology. Review and prepare comprehensive documentation requirements before submitting to regulators. Get in touch with Telecom Regulators and Sub-Contractors through email and telephone to gather information and ensure projects completed in the time frame requested by Consumer Technology customers. EXL Services Inc. (July 16, 2012 – May 2015) 6/F One E-Com Center, Harbor Drive, Mall of Asia Complex, Pasay City Senior Executive – Customer Service Associate Answer incoming calls and assist customers as needed Properly probe and / or diagnose customer event Effectively utilize system applications to achieve desired outcome, including communication with third-party suppliers Document required information via system application Floor walk to answer newbie’s questions and refer them to the right resources so that they can review during/after call. Xerox (formerly Affiliated Computer Services) (April 2011 – July 11, 2012) 7/F One E-Com Center, Harbor Drive, Mall of Asia Complex, Pasay City Customer Service Representative Answer incoming calls and assist customers as needed Gives benefit details of the insured member to providers Explains denied claims process to medical providers All Events Research Services (April 5, 2010 – June 4,- Madrid St, Binondo, Manila Sales Executive Inviting clients who will attend the conferences, workshops or trainings Doing research of companies to attend workshops. Unionbank of the Philippines Head Office (August 4, 2008 – April 7, 2010) UBP Contact Center 31/F Unionbank Plaza, Meralco Avenue cor. Onyx Road Ortigas Center, Pasig City Telemarketer Making outbound calls and handling promo accounts. Costumer service representative Updating/Encoding clients regarding new promos and privileges. Mainstream Business Inc. (April 1-May 27, 2003) SM Baguio Upper Session Rd., Baguio City Clerk in Gift wrapping section Assisting the clients in choosing items for the gift packaging Makes the gift wrapping as beautiful as possible SKILLS: Computer Literate (Microsoft Office) Good oral and written communication skills in English Flexible and adaptable Can work with minimum supervision Willing to be trained TRAININGS: Making High Quality Decisions Building Trust Basic Life Support (American Heart Association approved) - Cardiopulmonary Resuscitation (CPR) for Adult, Child & Infant - Bulb Valve Mask (BVM) technique and rescue breathing - 2-Rescuer CPR for adult & Child with Automated External Defibrillator (AED) Basic First Aid - Relief Choking - Chain of Survival and Life Threatening Emergencies Disaster Management Educational Background Bachelors/College Degree PINES CITY COLLEGES Magsaysay Avenue, Baguio City- Bachelor of Science in Nursing Secondary Education AGUILAR CATHOLIC SCHOOL Poblacion, Aguilar, Pangasinan- Elementary Education AGUILAR CATHOLIC SCHOOL Poblacion, Aguilar, Pangasinan- Personal Particulars Date of Birth: October 03, 1985 Height: 5’6” ½ Citizenship: Filipino Civil Status: Single Religion: Roman Catholic Additional information: Total flexibility with shift. Willing to work in shifting schedules and extending hours to support the needs of business. Able to quickly establish good rapport with people from diverse background. References Submit upon request