Rhonda Ward

RHONDA WARD, SHRM-CP Matteson, Illinois 60443 | --www.linkedin.com/in/rhondaward0426/ SUMMARY A versatile and results-driven HR Professional with proven success in delivering comprehensive human resource solutions across global teams. Expertise includes employee relations, performance management, onboarding, offboarding, DEI initiatives, HRIS administration, training and development, and employee engagement. Adept at fostering inclusive workplace cultures and improving employee experiences while aligning HR strategies with organizational goals. Certified SHRM-CP with strong interpersonal consultative skills. SKILLS Employee Relations Onboarding/Offboarding Change Management Payroll & Benefits Administration HRIS/ Zendesk /ADP/Jira Performance Management Policy Interpretation & Compliance Global Mobility & Workforce Planning Regulatory Compliance Employee Lifecycle Management Engagement Surveys and Initiatives Policy Development & Implementation EXPERIENCE INNOVATIVE EMPLOYEE SOLUTIONS San Diego, California Global Delivery Manager (HR Services & Compliance)..................................................................................................-           Served as subject matter expert (SME) for global coordination and services, ensuring seamless operations across diverse regions. Managed oversight of timely and accurate global payroll processing, invoicing, and metrics reporting. Researched and communicated regulatory changes to ensure client compliance with local laws. Provided human resource management services for clients and employees. Developed and implemented workflow improvements to enhance efficiency and reduce costs. Cultivated and managed strategic client and partner relationships, driving retention and revenue growth. Provided consultative support to internal teams, partners, and clients on HR solutions and global mobility challenges. Collaborated with sales team to optimize pricing strategies and drive business development. Managed employee lifecycle activities including onboarding, performance discussions, and offboarding. Advised stakeholders on HR best practices policy application, and employee engagement strategies. AIRES (AMERICAN INTERNATIONAL RELOCATION SERVICES) Phittsburgh, Pennsylvania Global Mobility Consultant ............................................................................................................................................-        Managed end-to-end relocation services for high-profile global clients, delivering seamless employee transitions. Conducted policy reviews and needs assessments to ensure tailored service delivery. Advised HR business partners and employees on benefits eligibility related to relocation including housing allowances, transportation stipends, lump-sum payments, and international schooling options. Maintained oversight of relocation budgets and benefit thresholds, optimizing cost management. Served as primary point of contact for vendors and employees, ensuring a high-touch service experience through consistent communication, issue resolution, and personalized support. Collaborated with compensation and benefits teams to administer relocation relation bonuses, COLA, and assignment based incentives. Coordinated international shipping and logistics for household goods, temporary housing, and travel accommodations in compliance with mobility policies. Rhonda Ward, SHRM-CP, Page 2 VELOCITY GLOBAL Denver, Colorado Operations Systems Administrator (HRIS/Employee Support) .....................................................................................-       Designed and implemented Zendesk advanced workflows, automations, and reporting structures to improve organizational efficiency. Created and maintained detailed SOPs and knowledge base content to standardize internal processes and drive user self-sufficiency. Led change management initiatives during Zendesk phased rollout across the entire organization including stakeholder alignment, communication planning, and user readiness strategies. Spearheaded cross-functional system enhancement projects from inception to deployment, managing project timelines, resources, and vendor partnerships to ensure successful, on-time delivery. Provided training and support to 400+ users, enhancing adoption and system utilization. Reduced operational costs through effective ticket routing and automated workflows. Client Account Manager (HR Services & Compliance) ...................................................................................................-        Key contributor to post acquisition transition efforts, including planning, collaborating with cross-functional teams to integrate systems, align HR policies, and ensure continuity of service for legacy clients. Served as liaison between legacy Shield GEO clients and internal stakeholders ensuring service continuity and satisfaction during organizational restructuring. Acted as HR Generalist for a portfolio of international employees, managing full employee lifecycle services including onboarding, performance discussions, benefits guidance, and offboarding support. Advised clients on employee relations matters, conflict resolution, and local labor law compliance in coordination with in-country partners. Managed global payroll, HR management services, and invoicing for 50+ clients and their international employees. Fostered long-term relationships with clients by providing consultative support on HR strategy and employee management best practices. Coordinated employee benefit enrollment, responded to inquiries regarding compensation structures, and facilitated annual leave tracking and adjustments. SHIELD GEO (acquired by Velocity Global) Sydney, Australia Client Account Manager (HR Services & Compliance) ...................................................................................................-      Managed global payroll and invoicing for 50+ clients, ensuring compliance and accuracy. Provided HR management services to international employees and clients to support retention and satisfaction. Conducted regulatory research and advised clients on global mobility best practices. Fostered strong client and partner relationships, driving retention and growth. Supported international employees in understanding company policies, benefits and HR processes, promoting retention and workplace satisfaction. ESCOFFIER SCHOOL OF CULINARY ARTS Denver, Colorado Career Placement Representative..................................................................................................................................-    Built strategic partnerships with employers to create job placement opportunities for students. Designed and facilitated career-readiness workshops, achieving 80% job placement in competitive market. Advised students on job search strategies, resume development, and interview preparation. Rhonda Ward, SHRM-CP, Page 3 WILEY EDUCATION SERVICES Oak Brook, Illinois Senior Student Services Coordinator .............................................................................................................................-     Spearheaded initiatives to improve online student retention rates, achieving 4% annual increase. Collaborated with leadership to enhance engagement and development, directly influencing retention satisfaction metrics. Collaborated with marketing and faculty teams to enhance enrollment and engagement. Developed process improvement strategies, resulting in streamlined operations and enhanced customer satisfaction. EDUCATION SAINT MARY’S UNIVERSITY OF MINNESOTA, St. Paul, Minnesota M.A., Human Resource Management GOVERNORS STATE UNIVERSITY, University Park, Illinois B.A., Business Administration and Marketing CERTIFICATION Society for Human Resource Management – Senior Certified Professional (SHRM-CP) AFFILIATION Society for Human Resource Management, Member