Rhona Villariasa

RHONA GOC-ONG VILLARIASA-| - | Papamoa Beach, New Zealand 3118 | @rgvgockongwei (Instagram) Professional Summary Dynamic professional with a proven track record at eDropship Empire PH, excelling in customer service and remote administrative support. Adept at enhancing customer satisfaction through effective conflict resolution and precise documentation. Skilled in social media management and content writing, consistently delivering engaging and accurate information to diverse audiences. Key Skills      Customer Service (Email, Chat, Voice) Remote Administrative Support Social Media Management Research and Data Organization Written and verbal communication     Conflict resolution Team collaboration Content Writing (News, Features) Time and Task Management Work Experience Waipuna Hospice Charity Shop | Papamoa, New Zealand Volunteer Sales Assistant 03/2025 - Current  Managed store display and merchandise organization to enhance customer experience.  Operated the register and provided friendly support to shoppers.  Assisted in donation processing and pricing. eDropship Empire PH Customer Service & Virtual Assistant 01/2020 - 04/2025  Delivered outstanding support to eBay customers, handling order queries, returns, and complaints across multiple channels.  Conducted outbound calls that contributed to the company's back-end profit strategy.  Coordinated with manufacturers and logistics for issue resolution and delivery tracking.  Maintained accurate documentation and improved customer satisfaction metrics. KAMM Media Network Researcher & Agri-News Writer 01/2022 - 01/2024  Researched and wrote news features related to agriculture and rural development.  Co-hosted 'Agri-Senso,' an online program showcasing agri-products and farming issues.  Built rapport with local communities and experts to enrich content accuracy. SunStar Superbalita Davao Reporter & Social Media Manager 01/2009 - 01/2020  Covered a wide range of news beats and conducted investigative reporting in Bisaya, English.  Managed the Facebook news page and engaged with a large audience.  Developed skills in fast-paced reporting, issue resolution, and public communication. 96.3 Star FM (Bombo Radyo PH) Disc Jockey & Scriptwriter  Hosted daily radio shows and wrote scripts for ad spots.  Delivered timely news and entertained a diverse audience live on air. 01/2007 - 01/2009 Aim High Tutorial Center Conversational English Tutor (Part-time) 01/2007 - 01/2009  Taught English to students and adult learners through one-on-one sessions.  Helped students improve fluency and confidence through conversation practice. dxUM Radyo Ukay News Reporter & Program Host 01/2007 - 01/2009  Hosted daily radio shows and wrote scripts for ad spots.  Delivered timely news and entertained a diverse audience live on air. Education Holy Cross of Davao College Bachelor of Arts in Mass Communication 01/2005 Websites, Portfolios, Profiles  @rgvgockongwei (Instagram) Accomplishments  SSS National Awardee, Balikat ng Bayan Awards 2019  Regional Female Reporter of the Year, Rotary Club of Manila, 2019  International Qualifications Recognition Statement, New Zealand Qualifications Authority (NZQA) – Level 7