Rhona Kris Relacion

RHONA KRIS RELACION VIRTUAL ASSISTANT ABOUT PROFESSIONAL SKILLS Shopify Store Management Customer Service Email and Calendar Management Social Media Management Office Applications Transcription PERSONAL SKILLS Passion for learning and growth Reliable and professional Organized Analytical and problemsolving skills CONTACT P: - E:-S:-A: 7 Block 2, North Citiview, Cansaga, Consolacion Cebu 6001 Philippines SOCIAL facebook/rhonaklrelacion @rhonarelacion I am an organized, resourceful and reliable Shopify Virtual Assistant with core skills in handling Customer Service. With effective communication in English language and having a sense of empathy, I make sure to provide exceptional service without compromising your business. I am able to work in collaborative manner with Clients in order to complete specified tasks in alignment with their business goals. In any task assigned, I strive to complete it with efficiency, and making sure that I am taking away some key points for improvement. WORK EXPERIENCE SHOPIFY VIRTUAL ASSISTANT Art of the Athlete | Aug 2018 - Dec 2018 Fulfill Orders, and coordinate with Suppliers Provide customer service - answer inquiries in email and chat Create engaging posts in Social Media - Facebook and Instagram SOCIAL MEDIA MANAGER ArcSnaps | Sep 2016 - present Manage social media accounts Upload images for Events Photo booth coverage Handling customer queries and feedback JUNIOR SOLUTION ARCHITECT Accenture Inc. | Sep 2014 - October 2017 Assist Senior Solution Architect in developing an optimized Technology solution, with use of Accenture offerings, assets, standard solutions, global delivery models and other internal and external capabilities, for an effective and differentiated delivery. Handle tools for Staffing, Cost and Pricing Assumptions to be considered for the proposed Solution. RHONA KRIS RELACION VIRTUAL ASSISTANT WORK EXPERIENCE PROFESSIONAL SKILLS Shopify Store Management Customer Service Email and Calendar Management Social Media Management Office Applications Transcription APPLICATION MANAGEMENT TEAM LEAD Accenture Inc. | Oct 2012 - Feb 2014 Monitor the team's progress and metrics on the tickets being handled Handle client expectation in case of escalated tickets, and High priority tickets. Create reports, metrics, presentation slides for Management monitoring and reporting APPLICATION MANAGEMENT SUPPORT ANALYST Accenture Inc. | June 2011 - Sep 2012 PERSONAL SKILLS Passion for learning and growth Reliable and professional Organized Analytical and problemsolving skills CONTACT P: - E:-S:-A: 7 Block 2, North Citiview, Cansaga, Consolacion Cebu 6001 Philippines Handle tickets raised by Clients or customers regarding issues encountered in the SAP-PI system at agreed SLA. Manage Client expectation through calls, emails correspondence regarding the progress of their tickets. SAP-PI MONITORING ANALYST Accenture Inc. | Nov 2010 - May 2011 Conduct frequent technical checks to the client’s PI production system. Implement workarounds in the PI system whenever errors are encountered. Report all issues or unusual errors occur in the system to the SAP XI/PI Level 1 Support. EDUCATION BACHELOR OF SCIENCE IN APPLIED PHYSICS University of San Carlos | 2003 - 2008 SOCIAL facebook/rhonaklrelacion @rhonarelacion "Happiness is not something you postpone for the future; it is something you design for the present." - Jim Rohn