RHONA KRIS RELACION
VIRTUAL ASSISTANT
ABOUT
PROFESSIONAL
SKILLS
Shopify Store Management
Customer Service
Email and Calendar
Management
Social Media Management
Office Applications
Transcription
PERSONAL SKILLS
Passion for learning and
growth
Reliable and professional
Organized
Analytical and problemsolving skills
CONTACT
P: -
E:-S:-A: 7 Block 2, North Citiview,
Cansaga, Consolacion Cebu 6001
Philippines
SOCIAL
facebook/rhonaklrelacion
@rhonarelacion
I am an organized, resourceful and reliable Shopify Virtual
Assistant with core skills in handling Customer Service.
With effective communication in English language and having
a sense of empathy, I make sure to provide exceptional service
without compromising your business.
I am able to work in collaborative manner with Clients in
order to complete specified tasks in alignment with their
business goals. In any task assigned, I strive to complete it
with efficiency, and making sure that I am taking away some
key points for improvement.
WORK EXPERIENCE
SHOPIFY VIRTUAL ASSISTANT
Art of the Athlete | Aug 2018 - Dec 2018
Fulfill Orders, and coordinate with Suppliers
Provide customer service - answer inquiries in email and
chat
Create engaging posts in Social Media - Facebook and
Instagram
SOCIAL MEDIA MANAGER
ArcSnaps | Sep 2016 - present
Manage social media accounts
Upload images for Events Photo booth coverage
Handling customer queries and feedback
JUNIOR SOLUTION ARCHITECT
Accenture Inc. | Sep 2014 - October 2017
Assist Senior Solution Architect in developing an optimized
Technology solution, with use of Accenture offerings, assets,
standard solutions, global delivery models and other internal
and external capabilities, for an effective and differentiated
delivery.
Handle tools for Staffing, Cost and Pricing Assumptions to
be considered for the proposed Solution.
RHONA KRIS RELACION
VIRTUAL ASSISTANT
WORK EXPERIENCE
PROFESSIONAL
SKILLS
Shopify Store Management
Customer Service
Email and Calendar
Management
Social Media Management
Office Applications
Transcription
APPLICATION MANAGEMENT TEAM LEAD
Accenture Inc. | Oct 2012 - Feb 2014
Monitor the team's progress and metrics on the tickets being
handled
Handle client expectation in case of escalated tickets, and
High priority tickets.
Create reports, metrics, presentation slides for Management
monitoring and reporting
APPLICATION MANAGEMENT SUPPORT ANALYST
Accenture Inc. | June 2011 - Sep 2012
PERSONAL SKILLS
Passion for learning
and growth
Reliable and professional
Organized
Analytical and problemsolving skills
CONTACT
P: -
E:-S:-A: 7 Block 2, North Citiview,
Cansaga, Consolacion Cebu 6001
Philippines
Handle tickets raised by Clients or customers regarding
issues encountered in the SAP-PI system at agreed SLA.
Manage Client expectation through calls, emails
correspondence regarding the progress of their tickets.
SAP-PI MONITORING ANALYST
Accenture Inc. | Nov 2010 - May 2011
Conduct frequent technical checks to the client’s PI
production system.
Implement workarounds in the PI system whenever errors
are encountered.
Report all issues or unusual errors occur in the system to
the SAP XI/PI Level 1 Support.
EDUCATION
BACHELOR OF SCIENCE IN APPLIED PHYSICS
University of San Carlos | 2003 - 2008
SOCIAL
facebook/rhonaklrelacion
@rhonarelacion
"Happiness is not something you postpone for the future; it is
something you design for the present."
- Jim Rohn
