RHONA KAYE A. DIME
Unit 302 House of L Apartment, Gamban St. Brgy 136 Pasay City
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Summary of Qualifications/Experiences:
Finance and Accounting – Accounts Receivable (Billing, Collections, Dispute Management, Cash Apps), General Accounting, Intercompany Accounting, Bank Reconciliation
People Management – supervise 10-13 FTEs
Transition/Migration Management – Knowledge Transfer (ON/OFF Shore) Experience
Collections and Reconciliation Process for Microsoft Electronic and Device Business Unit – APRIL – MAY 2008 @ Mandaluyong City, Phils
Credit and Collections Process for MeadWestvaco @ MWV Richmond, VA - MAY-JULY 2010
Collections Process for WestRock – MAY 2016 @ Pasay City, Phils
Training – Finance Process/Systems, Lean Six Sigma, QwikSolver/Process Improvement
Microsoft Office Advance User – MS Excel, MS Word and MS Powerpoint
SUCCESSFUL PROJECTS:
XEROX BUSINESS SERVICES
Machine Leases Inventory Working File – created a master working file to monitor accounts that leases machine with the client along with the annual renewal date and machine serial numbers and contact information both internal and external
Report Analysis of Cash-On-Account / Unapplied Payments – created report analysis on what caused the up and down in figures of COA and identify top accounts that rolled over from one aging bucket to another and provide action items taken to resolve
RINGCENTRAL INC
Desktop Procedures and Process Flow – created the desktop step by step processes and process flow for all collections and deductions/disputes processes
Scorecard – established scorecard for collector’s monthly assessment based on the SLA/Target provided by upper management
SLA / KPIs – worked with management in establishing baseline for the monthly and quarterly SLA/KPIs
Training – trained the new hire/s on all the collections and disputes processes and system navigation
Reports
established a report for daily monitoring of individual and team’s performance with regards to daily cash collection, cleared invoices, Promise to Pay Projection, Possible Misses (accounts that can't be collected)
created a Promise to pay weekly report to monitor if individual and team’s goal will be reach
created a dispute reports to monitor accounts which needs to be escalated to upper management as there is no resolution provided by stakeholders
Work Related Experience:
RingCentral Inc. – Credit and Collection Supervisor – June 2018 to July 2018
Role: Responsible for handling a team of 6 collectors handling a business-to-business collection activity for a NA & EU based telecommunication company with head office located in Belmont, CA.
Responsibilities:
Accounts Receivable Management – managed day-to-day operations of 6 FTEs with a portfolio size of no less than $5M and 3000+ accounts. Managed 200+ Strategic Accounts with special handling as per request of the management. Measured individual performances, mentors and conducts coaching sessions on a regular basis. Plans and strategized training and development needs based on the outcome of previous appraisal cycles.
Client Management/ Operations – Managed all client requirements within scope which includes internal and external reporting and escalations and other request related mainly on AR and dispute processes. Participated on client meetings and calls regarding SLA status and Top Dollar Value Account Reviews.
Project Management – Played a key role in the transition of new processes to Manila by being involved in the migration requirements including hiring of FTEs, acquisition of Technology, conducting Trainings and Desktop procedure and process flow
Training – Played a key role in the training and development by conducting training for new hires and re-training tenured employees which includes both Process and Systems Trainings.
Technology – Lead any task related to technology requirements such as desktops/laptops and Headsets and access creation request for new hires.
Conduent (Xerox Business Services) – Accounts Receivable Supervisor – May 2010 to June 2018
Role: Responsible for handling a team of 13 collectors handling a business-to-business collection activity for a NA-based paper manufacturing company with head office located in Atlanta, GA.
Responsibilities:
Accounts Receivable Management – managed day-to-day operations of 13 FTEs with a portfolio size of no less than $400M and 6000 accounts. Identofied and assigned various work-related tasks on top of the regular duties. Managed 5 Startegic accounts with special handling as per request of the management. Measured individual performances, mentors and conducts coaching sessions on a regular basis. Plans and strategized training and development needs based on the outcome of previous appraisal cycles.
Client Management/ Operations – Managed all client requirements within scope which includes internal and external reporting and other request related mainly on AR processes. Participated on client meetings and calls regarding SLA status and Top Dollar Value Account Reviews. Validate Month End SLA/KPI Reports and Resource Units
Project Management – Played a key role in the transition of new processes to Manila by being involved in the migration requirements including FTEs, Technology, Training and Go-Live
Training – Played a key role in the training and development by conducting training for new hires and re-training tenured employees which includes both Process and Systems Trainings.
Technology – Lead any task related to technology requirements such as desktops and Avaya and a POC for access creation request for new hires.
Accenture, Inc – Senior Credit & Collections Analyst – March 2008 – May 2010
Role: Responsible for business to business customer service, collections and billing account management with both problematic and non-problematic clients, obtaining timely payments within prescribed payment terms to maximize A/R and minimize write offs. The position will have regular contact with client's Sales/Operations Organization, Account Resolution Team and other internal client areas as well as external communication with the designated client base.
Responsibilities:
Account management for an existing and rapidly growing customer base
Perform detailed Account Reconciliation to identify and facilitate resolution of disputed receivables
Actively manage performance metrics for account portfolio.
Provided monthly metric reports accompanied by proactive analysis
Escalate issues in accordance with escalation policy
Prepared management reports in line with Clients and Accenture’s Requirements
Performed as Team Lead back-up as necessary
Department of Trade and Industry (DTI) – Administrative and Finance Office – July 2006 to March 2008
Role: Responsible in preparing, coordinating and monitoring the administrative and finance task related to Philippine Business Registry Project of DTI.
Responsibilities:
Coordinate with the DTI Financial Management Service Account & Budget Officer for the proper monitoring of project financial resources.
Control and supervise the expenditures of the office.
Preparation of periodic financial reports to the project’s funding sponsor.
Handle Report Preparation and other documentary requirements for financial and administrative matters.
Coordinate and prepare materials and logistics for meetings, conferences, seminars and workshops.
Pag-IBIG Fund Bacolod Branch – Members Services Assistant 1 – August 2001 to June 2006
Role: Responsible in handling the general accounting and other task related to Housing Loan Department.
Responsibilities:
Analyzed Financial Transactions with regards to Housing Loan – Mortgage Collections Receivable (MCR) Accounts
Reconciliation of Subsidiary (SL) and General Ledger (GL) of Housing Loan – Mortgage Collections Receivable (MCR) Accounts
Prepared Aging and Collection Efficiency Reports (weekly) and Monthly Reports for Reversed Accounts, SL & GL Reconciliation and Cash Collections of all housing loan transactions
Prepared of Subsidiary Ledger. Statement of Accounts & Litigation Expenses Summary
Posting of Housing Loan payments to the monitoring system
Releases Transfer of Certificate Title (TCT) to its respective owners upon full-payment of their housing loan accounts
Conduct seminars for all Pag-IBIG Fund new and old members to equip them with the benefits they could get as a member and the new guidelines of the fund that they could avail.
Educational Background:
2003 – 2006 Master’s in Business Administration (MBA)
University of St. La Salle, Bacolod City
1997 – 2001 Bachelor of Science in Commerce major in Management Accounting
University of St. La Salle, Bacolod City
