RHOEWENA
LORETO
Business Support Service Provider
PROFESSIONAL SUMMARY
A Marketing professional with solid background on social media marketing and management, eCommerce
business support and data management in monitoring and evaluation. With over 15 years of office-based
professional experience in business/office administration, sales and marketing, and after-sales customer service
support in the field of telecommunications, hotel, and retail industries. A contractor providing training, coaching,
and mentoring on social media marketing and management and virtual assistance engagement.
PROFESSIONAL EXPERIENCE
Dorman Creations LLC
Arizona, USA
Pinterest and Facebook Group Manager
2020 - To Date
Manage memberships in the Heartbeat community
Approve and decline membership requests following specified page rules
Weekly clean-up and monthly back up of email lists
Respond to Facebook Business Page messages and inquiries
Track Social Media platforms using Google Analytics
Monitor Pinterest engagements, notifications and invitations
Schedule pin content aligned with brand and audience to appropriate boards using Tailwind App
Respond to re-pinners through Tailwind communities
Update, track, and upload designer templates to Canva business account
Engage in a weekly meeting discussing updates, emerging issues and concerns for resolution
Brandzeeno Amazon Store
Colorado, USA
Purchasing Manager
2021 - 2022
Review individual sourcing lists submitted and listed by sourcing VAs
Evaluate sourcing masterlist for accuracy and quality
Upload new inventory to seller central
Recommend buying deals using store's standard ROI
Provide daily reviews based on KPI as reference for buying decisions
Assist in tracking of store's Inventory Performance Index
Engage in the selection, hiring and training of VAs
Mentor sourcing VAs
Provide training and coaching to sourcing team on Keepa and BuyBotPro apps
PROFESSIONAL EXPERIENCE
1000 Things Australia, an eBay store
New South Wales, Australia
Assistant Store Manager
2018 - 2021
Manage a team of 3 virtual assistants focused on the product listing tasks
Monitor progress of the team’s performance against expected deliverables
Assist in the recruitment and hiring of sourcing VAs
Conduct virtual training and coaching on product listing guidelines
Review and endorse uploaded product listings in Inkfrog app for final approval of the owner
Manage various eCommerce store accounts using Shopify and WordPress
Maintain 100% customer service and storefront rating
Carry out research work on profitable items and other topics as advised
Update WordPress website plugins on a regular basis
Luxx & Habesha Weddings
New York City, USA
Instagram & Shopify Support
2018
Create content with focus on clients’ special niche
Plan and schedule posts using Buffer and Hootsuite
Build up inventory products for the Shopify specific-niche store
Liaise with potential suppliers through Alibaba and AliExpress
Establish active communication line for updates on negotiations crafted for further advice and action
Order By Piece Amazon Store
Georgia, USA
Product Researcher
2018 - 2020
Consistently contribute 65% to stores’ monthly sales
Research on profitable products from reliable suppliers
Analyze market trends using Keepa Chart and Jungle Scout
Match existing listings competitive prices
Recommend products with good profit for new listings
Add products to catalog, upload product images, curate product description, product titles and key bullets
Manage store through inventory check of product listings
Develop a system of checking stock availability with suppliers and bid offers
Provide support in private labeling venture of the owner
SKILLS
Microsoft Office & Google Drive
Canva Graphic Design
Customer Service
Social Media Management
Project Management
Organizational Skills
Training & Mentoring
EDUCATION
BSBA Marketing Major, 1995
BS in Real Estate Management, 2023
Social Media Mastery
Social Media Management In-Depth
Course
WordPress Web Design Course
Facebook Ads Marketing Course
CONTACT
---77 Kawayan Drive, Matina,
Davao City, Philippines
