Rhodora Santos

Rhodora Santos

$9/hr
Customer service; customer relations management; email etiquette; customer retention
Reply rate:
68.18%
Availability:
Full-time (40 hrs/wk)
Location:
Bayan Lepas, Penang Island, Malaysia
Experience:
10 years
About

With ten years of solid customer service experience, I have been providing customer care support via calls, emails and chat. I have worked with one of the world's best companies, Singapore Airlines, as part of the customer relations management team where I managed executive escalation from the CEO’s office by performing root cause analysis and thereafter provide service recovery for the end user to achieve customer satisfaction and hence, lasting business relationship.

Languages
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