Rhodora Luz Gutierrez

RHODORA LUZ GUTIERREZ EX P E R IE N C E 2011-Present, UpWork.com Project Manager / Telemarketing / Lead Generation / Virtual Assistant                 Dialed different type of business doing phone & physical appointments. Transfer call for Mortgages, Debt Consolidation, etc.   Lead Verification, calling companies to verify if lead information is still accurate. Lead Generation. Gathering information via the Net.   Virtual Assistant. Making sure that all email received  is answered. Calendar is up-to-date and all documentations are properly sorted.  Market Research. Survey  Data Entry. Re-encoding information from scanned files to company CRM or  Database system December 2016 – March 2017, Saudi Dental Society KSU, Riyadh KSA Membership Secretary      Accept all members application  Data Entry: Encoding all membership application from other offices. Make sure that all payment online and on-site  are all accounted for and balanced when endorsed to the Finance Manager.  Weekly Financial Report to be forwarded to the Finance Manager. -, Sterling Global Call Center Inc. Ortigas, Pasig Sr. Quality Assurance Officer            Manages assigned project/s and overall expectations allocation/scheduling of assigned QA Personnel  Ensures QA department targets and objectives are met pertaining to Directly supervises QA Officers& QA Specialists in preparation & delivery of agent performance evaluations.  Liaises with Internal and External Clients. Constantly Develops & Manages/ Implements QA Metrics  Facilitates resolution of QA related concerns/disputes/feedback  Team Leader (Local/International)      Daily Monitoring of  Agents Performance ensures Daily/ Weekly/ Monthly Targets are met/ exceeded.  Ensures Schedule Adherence of assigned Team. In charge of coaching/ Agent Development/ Enforces Agent MPS.  Management Information Services   Liases with Clients  Ensures all technical activities have complete documentation, adheres to set  implementation processes as well as follow through.  In charge/ Point Person for all technical related special projects/activities.    2002, Accallade International Ortigas, Pasig Account Manager  Functions as CCA for most Business to Business and Business to  Consumer Campaigns. 2002, ICall Corp. Alabang, Muntinlupa CSR  Calling Business to Business Campaigns setting up appointments. -, Qodes Multi-Products Sales and Marketing Manager         Pasig City  Increased Revenue by 150% in a 2 year period  Leads Business Development Activities  Systemized Processing of Orders  Management of Inventory EDUCATION- Concordia College  BSC, Management Services .   2 Paco, Manila - •-