Rhodora Christine Mamaradlo

MAMARADLO,Rhodora Christine Callanta Blk 15 Lt. 19 Sampaguita St. Dolmar Golden Hills Subd. Llano Road,Novaliches North, Caloocan City--SKILLS • Excellent knowledge of medical billing/collection practices. • Proficient in computer programs (MS word, excel, power point and other related applications). • Knowledge of basic medical coding and third-party operating procedures and practices. • Ability to operate a computer and basic office equipment. • Ability to operate a multi-line telephone system. • Skill in answering a telephone in a pleasant and helpful manner. • Ability to establish and maintain effective working relationships with patients, employees and the public. • Well organized and detail-oriented. PERSONAL INFORMATION GENDER CIVIL STATUS LANGUAGE SPOKEN BIRTHDATE :Female :Married :English,Tagalog,Pangalatok :November 20,1988 WORK EXPERIENCE ♦ Customer Service Senior Representative ♦Convergys Philippines (May 2015- September 2017) Responsibilities: - Prepares and submits clean claims to various insurance companies either electronically or by paper. - Identifies and resolves patient billing complaints. - Prepares, reviews and sends patient statements -Call to confirm attendance of the injured worker to his/her appointment with the doctor, provider or clinic/hospital in the different parts of United States of America. - Gather information regarding the patient's work status, office notes or results and any scheduled follow-up appointments. -Update patient's claim regarding the status/results of a certain doctor, nurse, specialist or therapist visit. -Answer phone calls and responds to doctor, nurse, specialist or therapist inquiries regarding the call or message left by the last medical team assistant regarding a certain patient/injured worker. ♦ Customer Service Senior Representative ♦Dell International Services Philippines, Inc. (February 2012-Present) Responsibilities: - Identifies and resolves patient billing complaints. - Performs daily backups on office computer system - Reviews accounts for possible assignment and makes recommendations to the Billing Supervisor and prepares information for the collection agency. - Performs various collection actions including contacting patients by phone, correcting and resubmitting claims to third party payers. -Evaluates patient’s financial status and establishes budget payment plans. Follows and reports status of delinquent accounts. - Maintains strictest confidentiality; adheres to all HIPAA guidelines/regulations. LICENSURE, CERTIFICATION and TRAININGS ♦ International English Language Testing System (IELTS), July 2016 ♦ Registered Nurse, PRC-NLE, July 2011 ♦Basic Life Support(CPR Training for Health Care Provider), Philippine Red Cross-Caloocan Chapter,October 27-28, 2011 ♦First Aid Training, Philippine Red Cross-Caloocan Chapter, October 24-26;29,2011 ♦Finishing Course for Call Center Agents (TESDA) RCS N.C II Training Program,December 7-20,2011 EDUCATIONAL BACKGROUND COLLEGE NAME ADDRESS COURSE YEAR GRADUATED : Virgen Milagrosa University Foundation : Martin P. Posadas Ave., San Carlos City, Pangasinan :Bachelor of Science in Nursing :2010 SECONDARY NAME ADDRESS YEAR GRADUATED : Saint Charles Academy : Malong St. San Carlos, Pangasinan :2005 PRIMARY NAME ADDRESS YEAR GRADUATED : Clark Educational Center : PNR Site,San Carlos City, Pangasinan :2001 CHARACTER REFERENCES ♦Maryann Santos Team Lead Dell International Services Phils- ♦Patricio B. Heyres Jr. Aggressor Methodology I Trainers Methodology I RCS Jobs Pursuit Head Trainer- loc 12 ♦ Dr.Marcelo G. Paz Director Office of Student Affairs and Services,VMUF- ♦Mrs. Judy Quitlong Head Financial Department Department of Foreign Affairs- I certify that the above information are true and correct of my knowledge and based on records and authentic documents. _______________________________ Rhodora Christine C. Mamaradlo