Rhodora Anne Villaflores

I’m a powerhouse in customer support—with over 7 years of proven success in live chat, email, and phone support across eCommerce, telecommunications, and debt settlement industries. I don’t just answer customer inquiries—I solve problems, build trust, and elevate the customer experience at every touchpoint.

At a leading eCommerce brand, I provided end-to-end support in a high-volume, fast-paced startup environment. I managed everything from order placements and shipping follow-ups to escalations and returns, always ensuring that customers felt valued and supported. I worked cross-functionally with logistics and fulfillment teams to resolve complex delivery issues—fast.

My career took a significant leap when I became a Chat Support Trainer at a debt settlement company, where I didn’t just train—I transformed new hires into confident, capable agents. I designed and led training programs focused on clear communication, tool mastery, and process excellence, helping set the tone for a high-performing support culture. My promotion to this role was earned through consistent top-tier performance as a Chat Support Representative.

Before that, I thrived at eBay as a Subject Matter Expert (SME), trusted to handle escalated cases, process sensitive order transactions, manage returns, and dig deep into investigations—all while delivering solutions that balanced business goals and customer satisfaction. I also helped oversee daily team performance, contributing to a service culture grounded in efficiency and care.

I bring exceptional communication, critical thinking, and a sharp eye for process improvement. My tech stack includes tools like Shopify, Gorgias, Return Go, ShipStation, Google Sheets, and more—making me both versatile and agile in any remote or tech-enabled environment.

My dedication hasn’t gone unnoticed: I’ve been recognized multiple times, including being named Top Teammate of the Year and Top SME of the Company.

What drives me? A deep commitment to customer satisfaction, a passion for helping teams grow, and a desire to bring excellence into every customer interaction. I’m ready to bring that same energy, experience, and results-driven mindset to your team.