Rhoda Junsay
CUSTOMER SERVICE REPRESENTATIVE
Executive Summary
Result-oriented, well-organized Customer Service Representative with 4
years of solid experience in BPO industry. A highly motivated individual
equipped with strong customer service background and passion for
continuous learning and personal growth.
Work Experience
SOCIAL MEDIA MESSAGE MODERATOR VOLUNTEER
ONLINE M.D. / ONLINE M.D.-PEDIA, March 2020 - July 2020
- Assigned in labelling and tagging inqueries
IMAGE ENCODER ANALYST
GLIMMERTECH, January 2020 - July 2020
Areas of Expertise
-
Customer Service
Time Management
Data Entry
Email Management
- Topic Research
- Microsoft Office
- Social Media Management
- Extract building footprint.
-Count the number of houses and buildings in each area by drawing the exact shape
of the building/house rooftops.
- Calculate mapmaking information from field notes, draw and verify accuracy of
topographical maps.
VIRTUAL ASSISTANT
COSTBUYS, April 2019 - December 2019
Connect with me!
- Assist customer over the phone, email and chat about their order and/or product
inquiries through Zendesk and Facebook Inbox.
- Make sure orders are placed to respective sourcing agents and/or directly in
AliExpress daily.
- Manage client's ecommerce store i Shopify and Big Commerce.
- Manage client's PayPal and Stripe account for any type of disputes or refunds.
Cell: --
CUSTOMER SERVICE REPRESENTATIVE
B31 L13 Green Estate1, Brgy. Malagasang 1-G,
Imus, Cavite
Skype: live:25186e38f683d81f
Linkedin: https://www.linlkedin.com/in/rhoda-junsayb2113a17a/
RMS COLLECT INC., September 2017 - February 2019
- Assist customers with their plans, billing questions and payments.
- Responsible for diagnosing and resolving technical issues being experienced by
the customers with their internet and phone services by asking necessary
probing questions and running several line tests to provide the customers with
the best resolution.
CUSTOMER SOLUTION REPRESENTATIVE
Academic Background
ACCESS COMPUTER AND TECHNICAL
SCHOOL
Computer Secretatial 2-year course
2002 - 2004
HEWLETT-PACKARD ENTERPISE, August 2014 – March 2017
- Handles customer concrens when it comes to their subscriptions, payments,
and disputes.
- Place and track orders of customers over the phone and cross sell / up sell if
possible.
- Make sure that customers keep their subcriptions active by askingrelevant
questions and providing them options like temporary downgrade especially if
the reason is about financial situation.
